Teller

American Bank & Trust - South Dakota; South Dakota; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Teller to join their team. In this role, you will interact with customers to understand their needs and provide tailored banking solutions. You will perform essential teller duties while ensuring exceptional customer service. This position requires strong problem-solving skills, attention to detail, and the ability to multitask in a fast-paced environment. Join a supportive team that values collaboration and community involvement, and take the next step in your banking career with opportunities for growth and development.

Qualifications

• Preferably has customer service and/or retail cashier experience.
• Prior banking experience is helpful.

Responsibilities

• Interact with customers to identify their needs and provide solutions.
• Perform teller duties and deliver customer service efficiently.
• Assist customers with Internet Banking and resolve related issues.

Skills

Customer Service

Multitasking

Problem-Solving

Attention to Detail

Confidentiality

Education

High School Diploma or equivalent

Job description

Mellette
2 W Main Street
Mellette, SD 57461, USA

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: (90%)

1. Interact with customers in a courteous, professional, and friendly manner to identify their needs. Provide the necessary products or cross-sell to the appropriate areas of the bank to find solutions.
2. Perform all teller duties proficiently and deliver customer service in the teller line.
3. Handle IRA distributions and sales; stay informed of changes by attending IRA sessions.
4. Process debit card requests – activate, close, delete, hot card, research customer issues, and review.
5. Assist customers with Internet Banking and other retail technological products, and resolve related banking issues.
6. Maintain risk-related files, including dormant, negative, and write-off accounts, as well as Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.

SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: (10%)

1. Develop relationships with other bank employees to promote teamwork.
2. Represent the bank at civic and community events.
3. Participate in retail meetings, adhere to compliance procedures, and engage in required training.
4. Perform other duties as assigned.

TEAM/COMMITTEE ASSIGNMENTS:

TBD

ROLE QUALIFICATIONS:

Education

• High School Diploma or equivalent

Experience

• Preferably customer service and/or retail cashier experience. Prior banking experience is helpful.

Other Skills and Abilities

• Maintain confidentiality of customer information
• Be resourceful, well-organized, and able to multitask
• Exhibit effective problem-solving and decision-making skills
• Pay strong attention to detail
• Maintain a strong ethical focus

Performance Measures

• Meet or exceed annual goals set by the supervisor
• Comply with regulatory requirements
• Achieve sales and growth targets
• Balance accounts efficiently with quarterly offages less than 3
• Achieve at least 3 referrals quarterly

Working Conditions

Work is mainly performed within the bank with limited risk of personal injury. Requires prolonged mental and visual concentration. May involve stressful situations due to multiple priorities and deadlines. Work hours are generally during normal business hours, with possible evening and weekend hours to meet customer and employee needs. Occasional out-of-town and overnight travel may be required. Some Saturday work may be necessary. Ability to lift and move up to 20 pounds of supplies and equipment is needed, along with some bending, turning, and twisting.

General Notice:

This description outlines the general nature and level of work and is not all-inclusive. Duties may vary, and the position may require additional responsibilities. All requirements are subject to change to accommodate individuals with disabilities.

This document does not constitute an employment contract and is subject to modification by the employer as needed.