Teller

Frost Bank; Richmond (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Tuition reimbursement

Employee assistance program

Referral bonus

Job summary

Frost Bank is seeking a friendly Teller to be the first point of contact for customers in Texas. You’ll handle cash transactions, assist customers with questions, and strive to deliver a memorable banking experience rooted in trust and integrity.

The role emphasizes accuracy, teamwork, and a strong customer service mindset in a community-focused environment. Training and benefits accompany a stable career path within Frost Bank.

Qualifications

• Cash-handling experience required.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft applications.

Responsibilities

• Provide exceptional customer service and teller services that meet performance standards.
• Perform daily credit and debit transactions in line with bank policies.
• Maintain cash on hand and settle teller cash and proofs daily.
• Fill change orders, wire transfers, and exchange negotiable instruments.
• Manage risk and practice loss prevention.
• Apply critical-thinking, accuracy, and efficiency in daily tasks.
• Act with integrity, caring, and excellence to achieve positive results.

Skills

Cash handling

Communication skills

Microsoft Office

Customer service

Tools

Microsoft Office Suite

Job description

Job Description It’s about being kind because kindness is the best currency. Do you love bringing a smile to someone’s face? Do you enjoy helping others whatever way you can? Are you described as someone who is approachable, respectful, and enthusiastic when solving problems? At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are

As a Teller, you are our director of first impressions. You are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our tellers believe in trust, integrity, and building relationships with our customers, who span generations. They are empathetic problem-solvers that have a genuine care for people and consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.

What you’ll do

• Provide exceptional customer service and teller services that consistently meet consumer banking performance standards
• Perform daily credit and debit transactions in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Fill change order requests, wire transfers, and bankcard advances and exchange negotiable instruments
• Manage risk while actively practicing loss prevention
• Utilize critical-thinking skills and have a thirst for knowledge, accuracy, and efficiency
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need

• Required Availability: Monday–Friday, 1:15pm–6:15pm with Rotating Saturdays, 8:30am–1:30pm
• Excellent written and verbal communication skills
• Next-level customer service skills
• Proficiency in Microsoft applications
• Cash-handling experience

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

Frost Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.

Our Most Important Relationship Starts Here

Frost’s commitment to cultivate long-term relationships is one of the reasons we’re recognized as a premier employer in the financial services industry. To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package.

Frost was named to Forbes magazine's list of the Best Employers.

Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.

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