Teller

North State Bank; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

North State Bank, headquartered in Raleigh, NC, seeks a Teller at our North Raleigh Office to provide courteous, professional service and process financial transactions efficiently. The role requires cash handling, balancing cash drawer, and assisting customers with deposits, withdrawals, and inquiries.

Qualified candidates have a high school diploma and 1–3 years of customer service experience, strong communication, and proficiency with Excel/Word/Outlook.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service and cash handling experience.
• Excellent customer service and communication skills.
• Strong analytical ability and computer proficiency.

Responsibilities

• Maintain and balance teller cash drawer.
• Enter customer transactions and provide receipts.
• Process deposits, loan payments, and withdrawals.
• Issue checks, debit cards, and gift cards per policy.
• Assist customers via phone and email; handle inquiries.
• Identify referral opportunities and transfers; report fraud.

Skills

Customer service

Cash handling

Communication

Analytical ability

Microsoft Office

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

A strong, independent community bank, North State has served customers for 25 years and counting. Headquartered in Raleigh, North Carolina, with offices in Wake and New Hanover counties, the Bank was built on and practices the core values of integrity, hard work, fairness, teamwork, and consistency. We believe it's our calling to add value to the lives of those we serve and to do so with a spirit of friendship. We are a full-service bank with focused divisions for mortgage, government lending, and the community association management industry.

North State Bank has an exciting opportunity for a Teller located in our North Raleigh Office. The Teller represents the bank to the customer in a courteous, professional manner, by providing prompt, efficient, and accurate service in processing financial transactions.

Essential Duties & Responsibilities:

• Responsible for maintaining and balancing a teller cash drawer.
• Ensures all teller reports and logs are completed with all the required information.
• Enters customer transactions into the teller system to record transactions and issues a validated receipt upon request.
• Receives checks and cash for deposit, verifies amount, examines for endorsement and negotiability.
• Cashes checks, savings withdrawals and redeem bonds upon verification of negotiability, identification, account alert messages, signatures and account balances.
• Processes deposits from courier bags, night depository and from the mail in accordance to bank policy and procedures.
• Processes loan payments.
• Issues official checks, Instant Issue Debit Cards and sells gift cards in accordance with bank policy and procedures.
• Assist with customer inquiries via phone and email.
• Identifies referral opportunities and makes appropriate referrals.
• Transfers funds from one account to another.
• Identifies and reports on possible fraudulent activity.
• Place holds on accounts in accordance with bank policy and compliance regulations.
• Collects and enters information required to complete a Currency Transaction Report and Monetary Instrument Log when necessary.
• Scans teller work for overnight posting to customer accounts.
• Balances and replenishes the ATM Machine.
• Accepts and prepares stop payment request.
• Admits customers into safe deposit box in accordance with bank policy and procedures.
• Basic knowledge of bank products and services to answer customer inquiries.
• Online banking password resets.
• Prepares documentation for wire transfer request within assigned limits.
• Researches and resolves account posting errors.
• Order customer checks upon request.
• Provides back-up for Lead Teller duties when required.

Qualifications (Includes education, certifications, experience, etc.):

• A high school diploma or equivalent.
• A minimum of one year up to three years of previous customer service and cash handling experience.
• Excellent customer service skills
• Excellent written and verbal communication skills.
• A strong analytical ability
• Proficiency with Microsoft Excel, Word, and Outlook, and the Internet, or equivalent software

North State Bank provides competitive compensation and an excellent, flexible benefits program. With North State Bank benefits, you have the flexibility to choose what's right for you and your family. We hope you will see it comes down to one simple truth: North State Bank is a great place to work!

North State Bank is an equal opportunity employer and gives consideration for qualified applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, pregnancy, genetic information, disability or status as a protected veteran status or any other protected category under applicable federal, state and local laws. VEVRRA Contractor.