Teller

Liberty Bank; Portland (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Liberty Bank is seeking a Teller to deliver exceptional customer service and process a range of banking transactions with accuracy. The role involves greeting customers, identifying needs, and making referrals to banking partners while maintaining strong compliance with policies.

The Teller will balance cash daily, educate customers on digital options, and support branch sales and operations as part of a collaborative team. Weekend and extended hours may be required.

Qualifications

• High School degree or GED required.
• 6-12 months cash handling experience in a retail or banking environment preferred.
• Proficient computer skills including Microsoft Word, Excel, Outlook and other related applications.
• Strong verbal and written communication skills.
• Ability to ask questions and identify customer needs to enhance relationships.

Responsibilities

• Actively greet customers and provide acknowledgment.
• Deliver solutions to customer needs and refer opportunities to banking partners.
• Process banking transactions accurately and efficiently.
• Balance cash and document activities daily.
• Educate customers on digital banking options.

Skills

Cash handling

Customer service

Communication

Attention to detail

Teamwork

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Job description

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

SUMMARY OF THE JOB

As a Teller, you’ll take a lead role in delivering an exceptional customer experience that is consistently aligned with Liberty Bank’s Vision, Mission, and Core Values. The Teller role serves as a proactive member of the Retail Branch team by being an initial contact for existing customers and identifying opportunities to make meaningful referrals. In addition, this role will be responsible for processing an array of banking transactions with efficiency and accuracy. In this role, the Teller is responsible for modeling and ensuring a collaborative and supportive culture within the branch team as well as with interdepartmental contacts and resources. In addition, the Teller is responsible for interacting with the appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.

ESSENTIAL FUNCTIONS

• Actively engages in immediate customer acknowledgment, meeting and greeting customers.
• Adheres to established customer service standards and provides a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Provides exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Takes ownership of customer inquiries/questions and resolves or engages other teammates as needed.
• Meets/Exceeds assigned referral goals through cues and discovery questions to meet customers banking needs.
• Transitions identified sales opportunity to the appropriate banking partner.
• Ensures accurate and timely documentation of activities and follow up opportunities in the banking appropriate systems.
• Understands and educates customers on alternative delivery channels including digital banking.
• Takes the initiative to enhance knowledge of both new and existing products and services through the active use of sales tools and training materials.
• Effectively and accurately processes an array of banking transactions while providing excellent customer service in a timely manner.
• Accurately balances and processes customer transactions in accordance with bank policies and procedures while maintaining an efficient record in daily cash balancing.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies/procedures.
• Adheres to and complies with Liberty Bank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Volunteers for special projects within the scope of your job responsibilities.
• Participates in community events and establish relationships for the benefit of the bank.
• Completes other related duties as assigned.

Minimum knowledge/skills

High School degree or GED required. Minimum of 6 - 12 months cash handling experience in a retail or banking environment preferred. Proficient computer skills including Microsoft Word, Excel, Outlook and other related applications. Strong verbal and written communication skills. Ability to effectively ask questions and identify needs to enhance the customer relationship. Attention to detail and the ability to execute accurately on a variety of policy and procedures Ability to take initiative and work independently. Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience. Ability to develop and foster a positive team/work environment. Ability to proactively plan the day to contribute to the overall success of branch sales and operations. Availability to work weekends and/or extended hours as required.

PHYSICAL REQUIREMENTS

General Office Equipment Keyboard Dexterity Lifting/carrying up to 25 lbs. Use of general office equipment Ability to travel

COMPLIANCE

Acts affirmatively in all activities under his/her control in conformance with the Bank’s Afffirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status. Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Why work here?

If you’re looking for a career you can be passionate about, you may find more than just your next job at Liberty Bank.

About Us

At Liberty Bank, our 200-year legacy is just beginning. We are building a future defined by purpose, innovation, and opportunity where people feel empowered to grow, lead, and make a difference.

Our culture is rooted in connection, accountability, and inclusion, creating an environment where teammates are inspired to bring their full selves to work and do their best work every day.