Teller

Central Bank; Osage Beach (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Bank in Osage Beach, MO is seeking a friendly teller to handle daily cash transactions, deposits, withdrawals, loan payments, and related banking activities. Responsibilities include maintaining cash drawers, balancing cash, and ensuring security of cash and records.

The role emphasizes customer service, cross-selling opportunities, compliance with Bank Secrecy Act and other regulations, and participating in training and sales initiatives to meet branch goals.

Responsibilities

• Provide daily deposit services: deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, and related tasks.
• Maintain cash drawer within prescribed limits and manage vault transactions as needed.
• Accurately count, receive and disburse cash.
• Verify and balance cash drawer daily; maintain over/short records.
• Prepare forms for Bank Secrecy Act (BSA) compliance and obtain required documentation.
• Understand and apply compliance issues related to BSA, Regulation CC, E, DD, P, and related regulations.
• Understand security procedures and know post-robbery steps.
• Keep work area neat and ensure cash, negotiable items, and confidential records are secured.
• Provide exemplary customer service in person and by telephone; resolve difficult situations tactfully.
• Identify cross-selling opportunities and promote bank products to meet customer needs.
• Participate in STEP program; attend sales and STEP training; help achieve goals.
• Acquire knowledge of all bank products and attend required training.
• Assist others in the department; may be assigned vault or ATM balancing responsibilities.

Job description

Monday through Friday, as scheduled, and approximately 2 Saturdays per month. 35-40 weeks.

Essential Duties And Responsibilities

• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
• Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.
• Accurately count, receive and disburse cash.
• Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank guidelines.
• Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
• Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
• Maintain neat and orderly work area and ensure that all cash, negotiable and confidential records are secured and/or disposed of properly.
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
• Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.
• Acquire and maintain knowledge of all bank products and services. Attend all required training.
• Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities or others.