Teller

First Interstate; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Child care assistance

Exercise reimbursement

Job summary

First Interstate in Omaha invites applications for a Teller role. The Teller handles daily transactions in lobby and drive-up, delivers outstanding client service, and develops relationships while recognizing referral opportunities for additional products and other lines of business. The position emphasizes accuracy, discretion, and teamwork to support branch goals. Training and community activities encouraged.

Qualifications

• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude is required.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Exceptional attention to detail.

Responsibilities

• Process deposits, loan payments, cash checks, and other teller transactions.
• Answer client questions in person and by phone.
• Record and reconcile cash drawer and currency.
• Identify cross-sell opportunities and refer clients to a banker.
• Utilize client-facing systems to document activities and referrals.
• Assist with special requests and complete account services.
• Maintain confidentiality and support security procedures.
• Participate in training and volunteer activities.

Skills

Confidential data handling

Mathematical aptitude

Written and verbal communication

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Job description

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position is located at our Omaha, NE 168th & Maple branch.

What’s Important To You

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

Summary

The Teller will be responsible for daily teller transactions in both the lobby and drive‑up locations of the branch. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business.

Essential Duties & Responsibilities

• Provides client account services by processing deposits and loan payments, cashing checks, processing savings withdrawals, recording night and mail deposits, selling cashier’s checks, and redeeming savings bonds.
• Answers clients’ questions in person and over the telephone.
• Processes additional transactions as needed, including preparing currency transaction reports.
• Identifies basic cross‑sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
• Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Processes consumer credit card applications.
• Completes special client requests such as closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe‑deposit box procedures.
• Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
• Complies with bank operations and security procedures, including participating in dual‑control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Enhances job knowledge by attending training sessions.
• Contributes to client service and bank success by welcoming new or different requests and supporting team members to accomplish results.
• Demonstrates basic product knowledge and proficiency with client‑facing systems.
• Completes work accurately with minimal errors.
• Participates in volunteer activities.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Exceptional attention to detail.

Education And/Or Experience

• High School Diploma or General Education Degree (GED) required.
• Experience in a cash handling role preferred.

Physical Demands and Working Environment

• Dexterity of hands/fingers to operate computer keyboard and mouse – frequently.
• Handling – frequently.
• Hearing – frequently.
• Lifting – occasionally (up to 25 lbs).
• Sitting – occasionally.
• Standing – frequently.
• Talking – frequently.
• Walking – occasionally.
• Noise Level – moderate.
• Typical Work Hours – vary based on scheduling and business need.
• Regular and Predictable Attendance – required.
• Travel – as needed.