Teller

Talentify; New Milford (NJ); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in New Milford, New Jersey, is seeking a customer service-focused associate to support branch operations and daily financial transactions. You will engage customers in person, balance cash and process transactions, and help resolve issues with empathy and accuracy.

Roles emphasize digital demos, lobby management, and regulatory compliance, with opportunities to connect customers to the right banking partner and contribute to a safe, efficient branch environment.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months customer service experience, including data entry and/or cash handling.
• Demonstrated verbal communication skills and strong interpersonal abilities.
• Well-organized with good time management and prioritization.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet customer needs.
• Actively engage in lobby management, greeting customers and addressing immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all complaints.
• Transition identified sales opportunities and introduce to appropriate banking partner.
• Perform branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC activities.
• Adhere to compliance and risk controls; support audit points and regulatory requirements.
• Promote a welcoming environment consistent with the M&T Bank brand.
• Complete other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Data entry

Cash handling

Digital literacy

Education

High school diploma or GED

Job description

Overview:

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.


• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.


• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.


• Accurately balance and process customer transactions efficiently following Bank Policy.


• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.


• Transition identified sales opportunity and provide introduction to appropriate banking partner.


• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).


• Process customer/account maintenance accurately.


• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.


• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.


• Promote an environment that supports belonging and reflects the M&T Bank brand.


• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.


• Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience


• Proven verbal communication skills


• Proven interpersonal skills


• Proven ability to demonstrated exceptional customer service


• Well-organized


• Proven time management skills


• Proven prioritization skills


• Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

• Ability to stand for long periods of time


• Prolonged use of hands and fingers


• Ability to lift light to heavy objects weighing 5lbs - 30 lbs.


• Ability to read fine print


• Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $31.98 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

New Milford, New Jersey, United States of America