Teller

PNC Investments; Monroeville (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading financial institution as a Teller in Monroeville, PA, where you'll provide exceptional customer service and support clients in their financial journeys. This entry-level position offers a chance to grow within a collaborative team dedicated to customer satisfaction and financial wellness. Responsibilities include engaging with customers, identifying banking opportunities, and ensuring accurate transactions. Enjoy a comprehensive benefits package and a supportive work environment.

Benefits

Health Coverage

Dental and Vision Options

Life Insurance

Disability Protection

401(k) with Match

Pension

Stock Purchase Plans

Qualifications

• No degree required; equivalent experience may be considered.
• Customer-focused with strong communication skills.

Responsibilities

• Deliver unique customer experiences to improve financial wellbeing.
• Identify banking opportunities and make referrals.
• Ensure accurate completion of teller operations.

Skills

Customer Experience

Customer Service

Problem Solving

Accuracy and Attention to Detail

Education

High School Diploma or GED

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Teller within PNC's Retail Banking organization at the Miracle Mile Branch, you will be based in Monroeville, PA.

Job Description

1. Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
2. Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
3. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
4. Applies product and procedural knowledge to solve customer's problems.
5. Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation, and to continue building upon that, we expect our employees to be:

1. Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
2. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
3. To learn more about this and other opportunities on our team, watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

• Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university/college degree, high school diploma, GED, or significant experience or product knowledge. Prior experience is not required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits, including health coverage, dental and vision options, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, and more. For full details, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail] with “accommodation request” in the subject line, and include your details. All information will be kept confidential.

At PNC, we foster an inclusive and accessible workplace by providing reasonable accommodations to qualified individuals with disabilities.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

This position is subject to the requirements of FDIA, SAFE Act, and FINRA regulations.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice for details on how your personal information may be used or disclosed.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales

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