Teller

Kalsee Credit Union; Michigan; On-site; USD 28,000 - 36,000; Full time

Job summary

Kalsee Credit Union in Michigan is seeking a Member Experience Representative (Teller) to build relationships with Members and deliver exceptional service.

You will handle transactions, advise on financial products, and help Members achieve financial wellness with accuracy and integrity in a fast-paced branch setting.

Qualifications

• Must have High School Diploma or equivalent.
• Prior experience in a financial environment preferred.
• Ability to learn and apply multiple software applications.
• Strong accuracy and attention to detail.
• Experience in a retail service environment with cash handling preferred.

Responsibilities

• Provide extraordinary member service by engaging Members and applying defined service standards.
• Listen actively, answer questions, and refer appropriate products/services.
• Process transactions accurately per MER responsibilities.
• Ensure compliance with policies and regulations; participate in required training.
• Balance cash drawer daily.
• Perform end-of-day tasks, filing, and answering phones.

Skills

Cash handling

Member service

Retail service

Attention to detail

Communication

Software applications

Education

High School Diploma or equivalent

Tools

Software applications

Job description

Job Description

Job Description

Description: Member Experience Representatives (MERs or Tellers) build relationships and cultivate financial wellness empowering people to focus on what matters. MERs deliver extraordinary service by creating value for Members through recommending appropriate products and services to which will help them make money, save money, save time, and add peace of mind and convenience to their lives.

• Provide extraordinary member service by being knowledgeable, engaging with Members, making Members feel valued and consistently applying defined service standards.
• Listen actively to fully understand and answer Members’ questions/concerns, and offer guidance to appropriate products and services. Proactively identify and make appropriate qualified referrals for Members that will help them make money, save money, save time, and/or add convenience and peace of mind. Look for ways to enhance members’ relationships by building trust and confidence.
• Accurately process transactions in accordance to the MER 1 responsibilities, including but not limited to, cashing checks, receiving deposits and payments, processing withdrawals, conducting information inquiries, processing credit card advances, processing withdrawals, processing transactions from night depository, etc.
• Review all activities for compliance with established policies, procedures and regulations. Regulations include but are not limited to: Bank Secrecy Act / Anti-Money Laundering / Office of Foreign Assets Control regulations. Participate in annual training as required by the BSA/OFAC Compliance Officer.
• Balance assigned cash drawer during and at the end of each work day.
• Perform miscellaneous duties such as end of day activities, filing, answering phones, maintaining supplies, etc.

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Requirements

• Must have High School Diploma or equivalent
• Previous financial industry experience preferred
• Must be able to learn and apply a variety of software applications
• High degree of accuracy and attention to detail
• Prior experience in a retail service environment to include cash handling and member service preferred