Teller

First Commonwealth Bank; Mars (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Quarterly sales & service incentives

Job summary

First Commonwealth Bank is seeking a Teller in Mars, Pennsylvania to enhance customer experiences and contribute to financial solutions. You will engage with customers, address their needs, and handle daily transactions while maintaining compliance and security standards.

The ideal candidate has 2+ years in a client-facing sales role, excellent communication skills, and a strong commitment to customer service. The role offers opportunities for personal development through the Pathways program.

Qualifications

• Two or more years of relevant experience in a client-centric sales environment.
• Proven track record of exceeding assigned goals and delivering high client service.
• Valid driver's license and willingness to travel regionally.

Responsibilities

• Process daily transactions and maintain security and compliance.
• Engage in productive conversations with customers and promote products.
• Take ownership of personal development and progress towards completion of Pathways.
• Champion customer service and maintain strong client relationships.

Skills

Sales skills

Customer service

Communication skills

Problem-solving

Technological proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Bank systems

Job description

As a Teller at First Commonwealth, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. Through your involvement in day‑to‑day operations you will learn to create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and help keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers’ business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Teller, you can change people’s lives.

As a Teller you are eligible for quarterly sales & service incentives.

What Great Looks Like in this Role

As a Teller, your days will be divided into five essential job functions:

• Champion Operations and Compliance – 80%
  • Protect the privacy and security of our customers.
  • Process daily transactions and be alert to fraud.
  • Follow proper cash handling, teller difference, and dual control guidelines.
  • Always maintain proper cash limits, including drawer, vault, and total FSC limits.
  • Mitigate risk by adhering to FCB policies, procedures, and processes.
  • Ask questions and seek guidance.
• Grow Consumer Relationships – 5%
  • Engage in productive conversations on inbound calls and at the drive‑thru.
  • Utilize marketing campaigns to inform customers about our products and promotions.
  • Ask for referrals and advocate for the Refer‑A‑Friend program.
  • Partner with your team to uncover additional needs‑based sales opportunities.
• Deepen Consumer Relationships – 5%
  • Conduct service‑related outbound calls and achieve assigned call goals.
  • Identify partner referrals by asking purposeful questions.
  • Obtain unsecured lending certification to uncover non‑real‑estate secured lending opportunities.
• Personal Development – 10%
  • Take ownership of your own development.
  • Progress toward completion of Pathways.
  • Learn BUILD and BUILD 2.0, our sales conversation framework.
  • Become a subject‑matter expert on our digital products.
  • Stay informed with Need2Know and First2Know.
  • Complete all required trainings in a timely manner.
• Customer Experience – Every day, every customer, every interaction
  • Live our Mission and Core Values.
  • Be a champion of our Customer Service Promise: Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity, and Obsess with Yes.
  • Increase sales effectiveness and efficiency by championing BUILD and conducting consistent outbound calling.
  • Promptly follow‑through and ensure you are the single contact for problem resolution.
  • Follow the “One to say YES, two to say NO” rule.
  • Maintain the highest standard of conduct and account integrity for yourself and your team.

Bona Fide Occupational Qualifications

• A high school diploma or equivalent.
• Two (2) or more years of relevant experience in a client‑centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.
• Excellent communication skills, passion for helping others, motivation to learn, solutions‑based sales skills, professionalism, resourcefulness, exceptional relationship‑building skills, and the ability to excel in a complex and dynamic environment.
• Technologically savvy (Microsoft Office, Internet, mobile technology, bank systems).
• A valid driver’s license and ability/willingness to travel regionally.