Teller

Beacon Credit Union; Madison Heights (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Beacon Credit Union in Madison Heights, VA, is seeking a full-time teller to assist members with daily transactions and inquiries. You will balance cash drawers, maintain accuracy, and ensure security while delivering courteous, professional service.

The role requires learning banking software and regulations, with strong attention to detail. Candidates should have a high school diploma or equivalent and previous customer service experience is a plus.

Qualifications

• Cash-handling accuracy and basic math skills.
• Strong member service skills and professional demeanor.
• Problem solving for routine account questions and transaction issues.

Responsibilities

• Assist members with deposits, withdrawals, loan payments, check cashing, and inquiries.
• Balance cash drawers daily and ensure accuracy and security.
• Provide courteous, professional service and refer complex needs to appropriate team members.
• Support branch operations by following policies, compliance requirements, and privacy standards.

Skills

Cash handling

Customer service

Active listening

Problem solving

Computer literacy

Knowledge of banking regulations

Teamwork

Education

High school diploma or equivalent

Tools

Banking software

Digital tools

Office systems

Job description

Company Description

Beacon Credit Union is a full-service financial institution providing a range of products and services for personal and small business banking needs. With nine branches across Central and Southwest Virginia and Roanoke, the credit union is committed to supporting members’ financial success through accessible, community-focused service. Beacon maintains an active social media presence to share financial guidance, promotional opportunities, and member-focused initiatives. Team members join an organization that values financial education, member trust, and secure, responsible communication.

Role Description

This is a full-time, on-site Teller role based in Madison Heights, VA. The Teller will assist members with everyday banking transactions, including deposits, withdrawals, loan payments, check cashing, and account inquiries, while ensuring accuracy and adherence to security procedures. The role involves providing courteous, professional service at the teller line, answering questions about credit union products and services, and referring members to appropriate team members for more complex needs. The Teller will balance cash drawers daily, resolve routine issues, and support branch operations by following established policies, compliance requirements, and privacy standards. The position requires consistent, reliable attendance and a strong commitment to member service.

Qualifications

• Candidates should possess cash-handling accuracy, basic math skills, and attention to detail in processing financial transactions.
• Candidates should possess strong member service skills, including clear communication, active listening, and a friendly, professional demeanor.
• Candidates should possess problem-solving and decision-making skills to address routine account questions and transaction issues.
• Candidates should possess computer literacy and ability to learn banking software, digital tools, and related office systems.
• Candidates should possess knowledge of or willingness to learn banking regulations, security protocols, and confidentiality standards.
• Candidates should possess teamwork and reliability, including punctuality, collaboration with branch staff, and flexibility in scheduling.
• High school diploma or equivalent required; prior experience in customer service, retail, or financial services is beneficial.