Teller

Glacier Ban; Lovell (WY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic Teller Team at a forward-thinking bank where your enthusiasm and customer service skills will shine! As the frontline of the bank, you will play a crucial role in ensuring customer satisfaction and loyalty. This position offers an exciting opportunity to engage with clients, assist with financial requests, and uphold compliance with regulations. You'll be part of a collaborative environment that values responsibility, excellence, and growth. If you are self-motivated and enjoy building relationships, this is the perfect role for you to thrive and make a significant impact in your community.

Qualifications

• 0-2 years of related experience, including preparatory experience.
• Prior banking and customer service experience preferred.

Responsibilities

• Greet customers, develop relationships, and ensure satisfaction.
• Conduct financial transactions accurately and introduce new products.

Skills

Problem-solving

Multitasking

Effective communication

Relationship-building

Attention to detail

Organizational skills

Self-motivated

Education

High school diploma or equivalent

Tools

Computers

Office equipment

Job description

About The Role

Position Summary

First Bank of Wyoming's Lovell branch is seeking a full-time OUTGOING, TALENTED, and ENTHUSIASTIC individual to join their Teller Team! This position is the “frontline” of the bank and plays an essential role in customer satisfaction in the day-to-day process. Following through with customer issues that may arise and referring customers to other departments when appropriate is vital to the teller position. Additionally, you will ensure compliance with regulations and audit standards related to your responsibilities while exemplifying our Core Values: Embrace Responsibility, Execute with Excellence, Pursue Growth & Learning, Thrive Together. Work hours may vary and include weekends.

Must have availability from 07:45 AM - 6:00 PM, Monday-Friday. The entry-rate for this position is $15.00/hour (for Lovell, WY).

Compensation offers are analyzed individually, considering factors like location, experience, and education.

Essential Functions

• Greet all customers actively, learn their names, develop relationships, and ensure customer loyalty and satisfaction by listening and assisting with financial requests.
• Provide exceptional customer service following our Quality Service Standards and My Service Pledge (Smile, Eye Contact, Refer by Name, Offer Options, Acknowledge, Customers Come First, End with Thank You).
• Conduct financial transactions accurately within guidelines (deposits, withdrawals, check cashing, loan payments, cashier’s checks, etc.).
• Introduce new products/services (credit/debit cards, online banking, etc.) when applicable.
• Maintain accurate balances and cash limits, safeguarding cash by adhering to policies on cash handling, variations, opening/closing procedures, and dual-control processing. Be accountable for all cash handled.
• Manage risk by detecting fraudulent activities and staying current on fraud warnings, discussing suspicious transactions with customers as per procedure.
• Process overages/shortages according to Cash Variation Policy.
• Create and maintain a clean, neat, and welcoming environment, respecting customer confidentiality.
• Keep customer information private and confidential.
• Maintain a professional appearance according to dress code.
• Display a positive attitude, courtesy, and respect towards customers and colleagues.
• Complete required training courses timely and seek clarification when needed.
• Comply with all policies, procedures, laws, and regulations including the Bank Secrecy Act, USA Patriot Act, and OFAC.

Additional Responsibilities

• Adhere to our Core Values.
• Keep management informed of activities and issues.
• Participate in community service and bank-sponsored activities.
• Provide superior internal and external customer service, demonstrating courtesy and respect.
• Represent the bank professionally, maintaining confidentiality, punctuality, and flexibility.
• Keep work area tidy, participate in meetings and training, and attend to other duties as assigned.

About You

Minimum Qualifications

• 0-2 years of related experience, including preparatory experience.
• High school diploma or equivalent.
• Prior banking and customer service experience preferred.

Required Skills and Abilities

• Problem-solving, multitasking, and prioritization skills.
• Effective communication and relationship-building abilities.
• Self-motivated, quick, accurate, flexible, and a team player.
• Attention to detail and organizational skills for a fast-paced environment.
• Ability to work independently and follow complex instructions.
• Proficiency with computers and office equipment.
• Commitment to community involvement and confidentiality.

Physical and Other Requirements

Must meet physical demands such as sitting, handling objects, talking/hearing, climbing, balancing, stooping, kneeling, crouching, pushing, and pulling. Capable of lifting up to 50 lbs. Visual acuity for data analysis, reading, inspection. Ability to work indoors and outdoors, travel occasionally, and perform duties under various environmental conditions. Must have good mental acuity, discretion, and professionalism under stress and deadlines.