Teller

ofbexternal; Logan Township (NJ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Tuition assistance program

Employee perks & discount programs

Holiday and PTO

On-site fitness facilities

Job summary

OceanFirst Bank in Swedesboro, NJ is seeking a Teller to accurately process transactions and deliver personalized service. You will refer customers to Personal Bankers, meet sales and service goals, and participate in training upon hire.

The role emphasizes accuracy, cross-selling, and adherence to bank policies. Great benefits include training, career growth opportunities, and access to on-site facilities.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of cash handling; teller experience preferred.
• Excellent customer service and communication skills.
• Ability to cross-sell bank products.
• Strong math and basic computer skills.

Responsibilities

• Greet customers and process transactions accurately.
• Refer customers to Personal Bankers for specialized services.
• Balance cash drawers and secure receipts.
• Process deposits, withdrawals, checks, and loan payments.
• Issue money orders and bank checks.
• Promote digital banking channels to customers.
• Maintain records and respond to inquiries.

Skills

Customer service

Interpersonal skills

Cross-selling

Attention to detail

Basic computer skills

Math skills

Flexibility

Education

High School Diploma or equivalent

Job description

OceanFirst Bank is seeking a new Tellerat our Swedesboro, NJbranch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, professionalism and diversity that makes OceanFirst a great place to work and do business.

Great benefits include: professional growth opportunities, employee perks & discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more!

About the Role

Accurately process Bank transactions for banking customers with an emphasis on personalized quality service. Refer current and prospective customers to Personal Bankers for specialized services. Contribute to the growth, profitability, and customer retention of the Branch by meeting sales and service goals and objectives.

What You Will Do

1. Greets customers warmly and professionally and processes requested transactions accurately to ensure minimum teller difference and controllable loss performance standards are achieved.
2. Identifies customer needs to refer to Personal Banker staff, cross-selling the Bank's products and services on a routine basis to meet and exceed referral goals.
3. Balances and proves work daily, posting as required, and properly secures related receipts and records. Includes the work of cash drawers, night deposit, vault, ATM and coin machines.
4. Processes deposits and withdrawals.
5. Cashes checks in accordance with Bank's policy.
6. Processes loan payments and other receivables.
7. Issues money orders and bank checks.
8. Processes payments to various "club" accounts.
9. Identifies and refers potential NEST clients to the appropriate source.
10. Participates in outbound calling efforts and is reasonably proficient in migrating customers to the digital channels of the Bank.
11. Processes incoming mail transactions.
12. Answers customer inquiries, received in person or by telephone concerning account information, or refers customer to appropriate branch or Bank area.
13. Performs account maintenance activities for active, inactive, and closed savings accounts and/or club accounts.
14. Provides records maintenance for signature cards; identification cards; comparable office records, including selected account ledgers, as applicable.
15. Remains current and applies an understanding on all Bank policies and procedures, to include BSA, attending additional training classes as directed.
16. Participates in the Branch Incentive Program.

What We Expect of You

• Excellent service, interpersonal and communication skills, with the ability to focus on customers' needs promptly in a courteous and professional manner.
• Ability to cross-sell Bank products.
• Detail oriented and highly accurate with the ability to multi-task.
• Basic personal computer user skills and ability to be trained to efficiently operate banking system.
• Strong basic math ability.
• Must be able to work flexible schedules in accordance with the needs of the branch.

Your Qualifications

• High School Diploma or equivalent is required.
• Minimum of 1-year prior cash handling, with previous teller related experience preferred

Internal and External Contacts

• Internal contact with inter-branch personnel.
• External contact with existing business and retail customers.

Working Conditions/Physical Requirements

Remain in a stationary position for extended periods of time. Ability to communicate in order to exchange information with individual customers. Ability to travel throughout the company footprint if required. Ability to navigate throughout the branch to facilitate customer requests and meet operational standards. Ability to operate a computer, phone and operationally essential equipment as required. Ability to handle money and position self to transport coin bags and boxes.

Pay Range - $20.00/hr - $23.76/hr