Teller

Security-Bank-of-Kansas-Cit; Kansas City (KS); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

11 paid holidays

Discounted banking services

Résumé du poste

Security Bank of Kansas City is seeking a friendly Teller to deliver outstanding service at our banking center. You will handle in-person transactions, assist customers with deposits and withdrawals, and promote banking products to meet needs. The role emphasizes accuracy, security, and teamwork in a fast-paced environment.

You will engage with customers across the lobby and drive-thru, ensuring a positive experience while maintaining balance and compliance with bank policies.

Qualifications

• Deliver excellent customer service and build relationships with bank customers.
• Accurately process basic transactions and maintain cash drawer integrity.
• Communicate clearly with customers and team members to ensure a positive banking experience.

Responsabilités

• Greet customers in person, at drive-thru, or over the phone with enthusiasm.
• Process deposits, withdrawals, loan payments and transfers accurately and securely.
• Balance cash drawers and safeguard against fraud while following policies.
• Promote bank products and services to meet customer needs and drive growth.
• Assist with training new employees and support ongoing staff development.

Description du poste

Description

If you are someone wanting to make a difference in the communities that we serve and join the strongest large bank in Kansas City, then Security Bank of Kansas City has a career for you. In addition to our compensation and benefits packages, Security Bank offers full-time employees 11 paid holidays, rewarding and challenging growth opportunities, generous paid time off and discounted banking services.

Position Summary

A Teller is responsible for delivering excellent service to our valued bank customers, works efficiently, possesses a friendly and outgoing personality, works as a team player, helps solve problems and strives for accuracy. Employees in this position support and provide service to new and existing Security Bank of Kansas City customers using in-person interactions, and ensure that the banking center channel delivers consistent, prompt, and professional customer experience while focusing on building and enhancing customer relationships to foster long-term relationships.

Essential Duties & Responsibilities

The duties include but are not limited to the following:

• Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows.
• Understands the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates.
• Properly identifies customers on every interaction using established guidelines and procedures.
• Provides accurate account information using account security procedures.
• Recognizes account flags such as holds, delinquent loans and screen messages before interacting with a customer.
• Recognizes inconsistencies regarding checks being deposited and account activity.
• Understands check hold processes and procedures.
• Must be customer-focused and able to convey information in an enthusiastic and positive manner.
• Greets customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations.
• Communicates and articulate clearly and concisely with customers in the drive thru.
• Processes cash/check transactions, including deposits, withdrawals, loan payments and transfers from one account to another.
• Balances cash drawers throughout the day and at the end of each shift.
• Performs financial transactions in an efficient and precise manner.
• Supports individual and enterprise goals as determined by management.
• Utilizes system software provided.
• Promotes honest and open communication throughout the organization.
• Demonstrates behaviors that are consistent with the bank’s philosophies, objectives, and leadership characteristics.
• Works with other departments to ensure the workflow or process is providing the best service to the customer.
• Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers.
• Enthusiastically educates customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc.
• Provides friendly greeting to customers in the lobby, on the “teller line,” drive-thru or over the phone.
• Efficiently and accurately processes basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud.
• Maintains complete and accurate records of all transactions and keeps cash drawer secure and in balance.
• Issues money orders, cashier’s checks and redeems savings bonds.
• Follows all applicable policies, procedures, regulatory rules, and guidelines. Stays up to date with changes.
• Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer‑oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities.
• Able to identify correct product types through needs‑based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships.
• Proactively seeks ways to expand customer relationships to meet or exceed individual, team and bank goals.
• Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• Assists with the training of new employees and provide continuing training for current employees.
• Meets job expectations outlined by Retail Management in the position’s Performance Matrix. The expectations are reviewed annually by Retail Management and are subject to change.
• Works at assigned banking center. This is not a remote position because it requires direct contact to serve the customer and cannot be performed off site.
• May travel within the Bank’s network of locations.
• Performs other duties as assigned.