Teller

First Horizon Bank; Johnson City (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading regional financial services company is looking for a Retail Banking Associate in Johnson City, TN. The role involves providing quality customer service, processing financial transactions, and maintaining client relationships. Candidates should have a high school diploma and preferably some cash handling experience. The position offers a supportive work environment with opportunities for growth and a comprehensive benefits package.

Benefits

Medical with wellness incentives

Dental and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Qualifications

• 6 months of cash handling or teller experience preferred.
• Ability to perform essential duties satisfactorily.

Responsibilities

• Process financial transactions and maintain cash drawer control.
• Deliver excellent client experiences and resolve issues promptly.
• Identify cross-selling opportunities and promote bank products.

Skills

Customer Service

Cash Handling

Sales

Education

High School Diploma or GED

Tools

Microsoft Office Suite

10-key Calculator

Coin Counter

Job description

Location: On site at location listed in job posting.

Weekly Scheduled Hours: Monday - Thursday 8:00AM - 5:00PM, Friday 8:00AM - 6:00PM, rotational Saturday 8:30AM - 1:30PM

Summary:

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.

Essential Duties and Responsibilities:

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Perform all other job related duties as assigned.
  
  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.
High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

Computer and Office Equipment Skills

Microsoft Office Suite
In addition, 10-key calculator; coin counter.

About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available atwww.FirstHorizon.com.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.