Teller

Adventure Credit Union; Grand Rapids (MI); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Adventure Credit Union is seeking a full-time Teller to deliver superior member service and handle financial transactions in line with policies. You will balance cash, process deposits and withdrawals, and support product cross-selling to meet goals.

The role emphasizes accurate cash handling, strong communication, and a friendly, professional approach to members. Coverage may require occasional travel to other office locations.

Qualifications

• High school diploma or equivalent.
• Six months of customer service experience.
• Positive attitude and professional, flexible, courteous demeanor.
• Excellent listening and verbal plus written communication skills.
• Good office equipment, 10-key and computer skills, including e-mail and Word.
• Ability to be bonded.

Responsibilities

• Deposit, withdrawal, and transfer funds while balancing cash drawer.
• Cross-sell products and services and educate members.
• Greet lobby traffic and build rapport with members.
• Process checks and negotiable instruments; apply holds per policies.
• Reconcile daily transactions and report shortages promptly.
• Maintain knowledge of credit union products and regulations.

Skills

Customer service

Communication

Bondable

Attitude & professionalism

Education

High school diploma or equivalent

Tools

10-key

Microsoft Word

Email

Job description

Description

Adventure Credit Union has been providing financial services to their members for over 90 years and are continuing to grow to meet their members changing needs. As one of the Best & Brightest Companies To Work For In The Nation, we strive to recruit and retain ambitious and talented individuals by continuous development, support, and appreciation. We currently are looking to add a full time Teller to the Adventure Team!

The primary purpose of this position is to provide superior member service and perform financial transactions in accordance with member requests and credit union policies. Positively supports Adventure Credit Union’s brand and promotes a service culture consistent with the credit unions’ mission, vision, core beliefs and goal of being a Trusted Financial Guide.

Responsibilities include, but not limited to:

• Deposit, withdrawal, and transfer funds between member accounts while maintaining an accurately balanced cash drawer. Post payments, issue VISA cash advances, sell Money Orders and Cashier's Checks, etc.
• Consistently and effectively cross-sell all products and/or services, answer member inquiries and educate members. Ensure that cross-sell opportunities are maximized and sales goals are continuously met by matching member needs to product benefits.
• Warmly greet all lobby traffic. Promptly welcome members to the teller window. Build relationships and trust with members by getting to know them and building rapport.
• Accept negotiable instruments. Apply check holds in accordance with Check Acceptance procedures.
• Accurately reconcile each day’s transactions and verify cash totals. Reports offages to a supervisor immediately.
• Maintain an effective working knowledge of all credit union products, services and regulations.
• Balance the ATM, Interactive Teller Machines, Teller Cash Recycler, Vault and perform other functions which are essential to the maintenance and proper operation of all cash handling technology.
• Responds to all member requests for service through ITM; including assistance with using the ITM, processing transactions and responding to other requests.
• Process Check 21 images and maintain equipment.
• Verify, process and post mail transactions.
• Occasionally travel to other office locations to provide staffing coverage.
• Maintain the highest level of confidentiality to ensure all member information is protected and secure. Ensure that security procedures are followed to protect cash, negotiable instruments and employee, branch and member safety.

Requirements

Job Requirements

• High school diploma or equivalent
• A minimum of six months of experience in customer service experience.
• A good attitude and professional, flexible and courteous personality conducive to dealing with co-workers and members.
• Excellent listening, clear verbal, and professional written communication skills.
• Good office equipment, 10-key and computer skills, including e-mail and Microsoft Word.
• Ability to be bonded.