Teller

First1bank; Fort Myers (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

First Bank seeks a dependable Teller for our Fort Myers branch. You will handle teller transactions, assist customers, and support daily branch operations.

You will balance cash, verify deposits, and promote bank services while adhering to policies and regulatory requirements. Strong interpersonal and mathematical skills are essential.

Qualifications

• High school diploma or GED required.
• Cash handling or sales experience preferred.
• Prior Customer Service experience preferred.

Responsibilities

• Provide excellent service to customers in lobby and over the phone.
• Receive deposits, verify cash and endorsements, and issue receipts.
• Cash checks and process withdrawals accurately.
• Balance cash drawer daily and ensure end-of-day closure in CSPI.
• Promote bank products and services to customers.
• Comply with bank policies and regulatory requirements.

Skills

Interpersonal skills

Customer service

Bank product knowledge

Office equipment & computer

Communication skills

Mathematical aptitude

Decision making on the spot

Organizational skills

Under pressure

Education

High school diploma or GED

Tools

CSPI system

Job description

Description

Summary:

We are seeking a dependable and customer-focused individual to join our team as Teller at our Fort Myers Branch. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Reports to:

Branch Manager

Essential Duties and Responsibilities:

• Follows and incorporates First Bank’s Core Values and established policies and procedures.
• Provides excellent service to customers, both in lobby and on the telephone.
• Responsible for efficient and prompt customer transactions.
• Receive checking and savings deposits, verify cash and endorsements, receive proper identification for cash bank and issue receipts of deposits.
• Cash checks upon proper verification.
• Process checking and savings withdrawals.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
• Identify counterfeit currency
• Issue cashier’s checks. Cash or Deposit U.S. Savings Bonds.
• Accepts loan payments, verify payment amount and issue receipts.
• Properly supply teller station with forms and supplies, etc.
• Close accounts when requested.
• Follow procedures for dormant accounts
• Balance cash drawer and recyclers daily.
• Ensure end of day is processed and batches are closed out in CSPI.
• Remove full bags of coin from the coin machine and roll coin.
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Refer customers to proper department for issues that cannot be resolved at teller line.
• Counts, checks and packages coins and currency.
• Promotes and explains other Bank services such as consumer and mortgage loans, IRA’s, certificates of deposit, safe deposit boxes, traveler’s checks and money orders.
• Performs other duties as assigned to contribute to the overall operation and profitability of the Bank.
• Completes all mandatory compliance-related training within required deadlines and participates in any additional training assignments.
• Maintains regular and reliable attendance.
• Represents the Bank in the community through good customer relations.

Requirements

Qualifications/Requirements:

• Excellent interpersonal/customer service skills
• Knowledge of Bank products and services
• Proficient in use of standard office equipment and computer.
• Good communication skills.
• Mathematical aptitude
• Ability to work well under pressure in a fast-paced environment
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction and Bank exposure to loss or fraud.
• Knowledge of various federal regulations, including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act.
• Tact and diplomacy in working with staff and flexibility and ability to multi-task
• Good organizational and time management skills.

Education/Training/Experience:

• High school diploma or GED required.
• Cash handling or sales experience preferred.
• Prior Customer Service experience preferred.