Teller

Mid Oregon Credit Union; East Bend (NC); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life/Disability/AD&D

EAP

Aflac

401k with Matching

Paid Vacation/Sick/Personal

Paid Volunteer Hours

Job summary

Mid Oregon Federal Credit Union seeks a friendly, detail-oriented member service teller to handle in-person, drive-thru, and phone transactions at our East Bend location. You will answer questions, process routine financial activities, and guide members to the right credit union products.

Ideal candidates will demonstrate strong customer service, accuracy with cash handling, and the ability to learn and communicate product information clearly.

Qualifications

• Pleasant, friendly demeanor and excellent customer service abilities.
• Accuracy in handling transactions and cash; 10-key keyboarding.
• Ability to grasp and perform multiple tasks efficiently and quickly.
• Ability to retain knowledge of credit union products and services and offer them to members.

Responsibilities

• Provide prompt, accurate, and courteous service in person, via drive-thru, or telephone.
• Cross-sell credit union products and services and refer to loan officers or wealth management as needed.

Skills

Customer service

Cash handling

10-key keyboarding

Multi-tasking

Product knowledge

Job description

Description

PRIMARY FUNCTION

Provides prompt, accurate, and courteous in person, drive thru or telephone service to members while processing routine financial transactions and answering questions. Cross sells credit union products and services, and makes referrals to a Loan Officer, to Mid Oregon Wealth Management, or to our Mortgage Lending area as needed and/or directed.

REQUIRED SKILLS

Pleasant, friendly demeanor; excellent customer service abilities in greeting members and making them feel comfortable; keyboarding including 10-key; accuracy in handling transactions and cash; ability to grasp a variety of tasks and perform them efficiently and quickly; ability to retain knowledge of CU products and services and offer them to members when appropriate.

STARTING SALARY

Depending on Experience.

BENEFITS

• Medical
• Dental
• Vision
• Life/Disability/AD&D
• EAP
• Aflac
• 401k with Matching
• Paid Vacation/Sick/Personal
• Paid Volunteer Hours

STARTING DATE

Immediately

WORK LOCATION

East Bend

PROPOSED SCHEDULE

The work schedule is typically 8:15 a.m. to 5:15 p.m., Monday through Thursday and 9:15-6:15 on Fridays.

Requirements

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Speaking on the telephone approximately 10% percent of workday. May need to shovel snow occasionally outside the office to clear sidewalks, etc.

Continuous sitting, standing, talking, and listening for extended periods of time, use of hands in repetitive tasks such as typing and writing, speaking, and hearing for interaction with members and coworkers, clarity of vision at 20 inches or less for processing of member transactions and computer usage, and memory demands in recalling Credit Union policies, services, and state and federal regulations.

Occasional lifting up to 35 pounds to move supplies or office equipment, bending, squatting, or kneeling to reach supplies on ground level, reaching above shoulder level to reach supplies overhead. Able to push with dolly up to 250 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in an office environment. The noise level in the work environment is average and is impacted by computers, printers, scanners, phones, and other surrounding conversations. The credit union is located in Central Oregon and weather during the winter may impact travel. Seasonal fires may impact air quality.

AAP/EEO Statement

Mid Oregon Federal Credit Union is committed to building a diverse and inclusive organization, provide equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Mid Oregon Federal Credit Union believes that each employee makes a significant contribution to our success. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.