Teller

Thatsmybank; Dixon (CA); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Time off programs

Profit-sharing

Discounted stock purchase

Growth opportunities

Job summary

First Northern Bank in Dixon, CA seeks a Teller to deliver high-quality service by understanding customer needs and processing transactions accurately. You will balance cash, handle deposits and withdrawals, and refer complex issues to the right team. This full-time role emphasizes compliance, teamwork, and a proactive customer-first approach.

The position offers an hourly wage with benefits and opportunities for growth within a community-focused bank.

Qualifications

• Minimum 6 months of experience in financial services, retail/customer service or cash handling.
• Proficient in Microsoft Office suite.
• Technically savvy with PCs and email systems.

Responsibilities

• Offer superior service to customers through prompt, courteous, and professional interactions.
• Refer customers to appropriate person or department as needed.
• Process deposits, withdrawals, payments and other financial transactions.
• Balance cash, shipments, and reconciliation for branch operations.
• Resolve customer complaints and escalate as required.
• Handle debit card requests, stop payments, and check holds.
• Support wire transfers, fees, and account services while maintaining compliance.
• Maintain operational integrity and adhere to banking regulations.

Skills

Customer service

Cash handling

Microsoft Office

PCs and email

Job description

We’re looking for a Teller to join our team! As a Teller, you’ll be responsible for delivering the highest quality of service to our customers by assessing their needs. You’ll have the chance to put People First, show Absolute Integrity, all with a Zest for Excellence!

Responsibilities Include

• Offer superior service to our customers through prompt, efficient, courteous, and professional interactions
• Refer customers to appropriate person or department as needed
• Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments etc.
• Support branch cash responsibilities such as balancing, shipment, and reconciliation
• Resolve customer complaints and concerns. Properly escalates concerns to supervisor
• Process debit card requests, complete stop payments and check holds for new and existing customers
• Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customer’s overdraft option request and document information on our core system
• Maintain operational integrity while mitigating risk for the Bank and customers, per the standards of the Bank
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Bank’s policies and procedures
• Communication – excellent verbal, written and interpersonal communication skills
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs
• Initiative – eagerness to learn and a drive for continuous improvement
• Teamwork – maintain a positive working relationship with your team members
• Adaptability – willing and able to be flexible and adapt to changing job requirements

Qualifications

• Minimum 6 months of prior experience in financial services, retail/customer service or cash handling environment
• Proficient in all Microsoft Office suite of products
• Technically savvy with PCs and email systems

Why You Should Apply

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

Pay Range (Hourly): $18.00-$20.00/hour

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.