Teller

IHMVCU; Des Moines (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join IHMVCU as a Teller and be part of a team dedicated to supporting our members' financial well-being. This entry-level position involves providing exceptional service, processing transactions, and building lasting relationships with members. With flexible training and a commitment to community service, it’s a great opportunity for those passionate about helping others.

Benefits

Outstanding training

Competitive compensation

401(k) with company match

Paid time off

Life Insurance

Health insurance including dental and vision

Education reimbursement

Employee Assistance Program (EAP)

Qualifications

• High School Diploma or equivalent is mandatory.
• Experience in customer support and problem solving preferred.
• Ability to build rapport quickly and listen actively.

Responsibilities

• Process transactions including deposits and withdrawals.
• Respond to member inquiries about accounts.
• Follow cash and daily work documentation procedures.

Skills

Interpersonal skills

Customer service

Attention to detail

Education

High School Diploma or equivalent

Additional education in finance or business

Job description

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Join Our Team as a Teller at IHMVCU!

IHMVCU is dedicated to supporting our members' financial well-being by fostering engagement, creating alignment with their goals and promoting continual growth. We are seeking a member-focused

Join Our Team as a Teller at IHMVCU!

IHMVCU is dedicated to supporting our members' financial well-being by fostering engagement, creating alignment with their goals and promoting continual growth. We are seeking a member-focused Teller with a passion for building lasting relationships and enhancing member satisfaction to join our team. We value strong interpersonal skills and welcome candidates of all professional backgrounds. If you excel at connecting with people and providing superior service, your experience will be a great match, even if you're new to the financial services industry.

As a Teller, you will play a crucial role in creating a welcoming experience for members while providing accurate financial transactions and personalized solutions to member needs. This position is based at our Financial Center located at 3990 Merle Hay Rd, Des Moines, IA, however travel may occasionally be required.

Candidates must be available and willing to attend the following:

Start Date: July 14, 2025

New Hire Training: July 14th-17th & July 21st-25th in the Quad Cities Area

Education And Experience

• High School Diploma or equivalent, additional education in finance, business or related field is a plus.
• Relative experience in customer support, problem solving and providing quality service is preferred.
• High level of integrity and commitment to exceptional member service with genuine desire to help others.
• Ability to build rapport quickly, actively listen and develop strong member relationships.
• Strong attention to detail skills and commitment to accuracy.
• Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment.
  
  

What are some of the day-to-day responsibilities of a Teller?

• Actively listen to members' needs to identify, assess and educate on solutions that may include products and services such as deposit accounts, loans and credit cards.
• Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
• Responds to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.
• Follow all cash, dual control and daily work documentation procedures, to include balancing all work and cash drawer daily.
• The pay range for this position is $16.00-$17.50/hour. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications and internal pay equity.
  
  

Benefits

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. IHMVCU provides a healthy balance of benefits including resources and support:

• Outstanding training; We are committed to learning new skills and growing personally & professionally
• Competitive compensation
• 401(k) with company match and profit sharing
• Paid time off with paid holidays
• Life Insurance
• Paid Community Volunteering
• Education reimbursement
• Fitness reimbursement
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center
  
  

We look forward to welcoming a new team member who shares our dedication to service and community. Move Up your career at IHMVCU with this great opportunity!

Physical Requirements

• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Lifting Demands: Up to 50 lbs.
• Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
  
  

Salary: $16 - $17.50 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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