Teller

M&T Bank; City of Rochester (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading bank in Rochester is seeking a Teller to enhance customer experiences through digital engagement and efficient transactional processing. The role involves managing customer interactions, processing financial transactions, and ensuring compliance with banking policies. Ideal candidates will have strong customer service skills and the ability to work effectively in a fast-paced environment.

Qualifications

• At least 6 months of customer service experience.
• Strong verbal and interpersonal communication skills.

Responsibilities

• Provide exceptional service and resolve routine problems.
• Educate customers through digital demonstrations.
• Balance and process customer transactions accurately.

Skills

Customer Service

Communication

Time Management

Education

High School Diploma or GED

Job description

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Overview: Specializes in our branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently.

Primary Responsibilities:

1. Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most.
2. Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet customer needs.
3. Actively manage the lobby, greet customers, and proactively address their immediate needs.
4. Accurately balance and process customer transactions following Bank Policy.
5. Take ownership of escalated account issues until resolution; log all customer complaints properly.
6. Transition identified sales opportunities and introduce customers to appropriate banking partners.
7. Complete branch operational activities (e.g., cash ordering, vault, ATM, wire transfers).
8. Process customer/account maintenance accurately.
9. Complete AML/BSA/KYC activities.
10. Adhere to compliance and operational risk controls.
11. Maintain internal control standards and address audit and regulatory issues promptly.
12. Perform other related duties as assigned.

Scope of Responsibilities: Provide exceptional service, resolve routine problems, and demonstrate empathy, customer centricity, digital fluency, and critical thinking. Collaborate across departments to resolve operational issues and stay current on changes to reduce losses and fraud.

Managerial/Supervisory Responsibilities: Not Applicable

Education and Experience Required:

• High school diploma or GED and at least 6 months of customer service experience, including data entry or cash handling.
• Strong verbal and interpersonal communication skills.
• Exceptional customer service skills.
• Well-organized with good time management and prioritization skills.
• Proficient with internet and basic technology.

Preferred: Bilingual skills based on branch needs.

Physical Requirements: Ability to stand long periods, use hands and fingers extensively, lift 5-30 lbs, read fine print, and interact face-to-face with customers.

M&T Bank offers a pay range of $18.00 - $25.76 hourly, based on experience and skills.

Location: Rochester, NY, USA