Teller

Citizens Community Bank; Chubbuck (ID); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off (PTO)

Paid holidays

401(k)

Job summary

Citizens Community Bank in Idaho is seeking a customer-focused team member for an in-person, full-time role. You will handle customer transactions, provide excellent service, and learn our banking products through ongoing training.

The position emphasizes accuracy, communication, and professionalism while working in a community-focused environment. This role requires a commitment to regular attendance during standard business hours.

Qualifications

• High attention to detail in a fast-paced environment.
• Ability to prioritize and organize workloads.
• Professional decorum and tact when serving customers.
• Ability to communicate clearly, both verbally and in writing.
• Basic computer skills and familiarity with office equipment.

Responsibilities

• Provide superior customer service to in-branch and external customers.
• Process all customer transactions accurately and quickly.
• Cross-sell bank products and services.
• Learn and understand bank offerings through meetings and training.
• Attend staff meetings and training sessions to stay informed.

Skills

Customer service

Cash handling

Interpersonal skills

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheets

Ten-key

Job description

About The Role

We are a dynamic and growing community bank dedicated to providing exceptional financial services to individuals and businesses within our local area. Our mission is to build long-lasting relationships with customers by offering personalized service and fostering community-oriented banking experience. As part of our team, you will have the opportunity to grow with us, contributing to both your personal and professional development in a supportive and innovative environment. Join us in helping our community thrive while being part of a team recognized for its excellence.

This is a 40 hour a week position. It is an in-person position in order to meet the needs of the customers.

Essential Functions

• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Process all customer transactions
• Learn and understand bank products and services by attending staff meetings and training.
• Cross sells other types of products and services to customers
• Offer "free checking" promotion through High Performance Growth (HPG)
• Work with branch management in promoting "big days" by creating theme based on the current free gift.
• Learn and understand bank products and services by attending staff meetings or training.
• Work night drop, courier bags in dual.
• Provide extraordinary customer service; always greeting customers when they enter the branch by acknowledging with a smile or gesture to let them know you acknowledge them.
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Regular, on-site attendance during standard business hours is required to perform the duties of this position.
• Additional duties as requested or assigned.

Additional Responsibilities

• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Must complete the assigned online training courses and achieve a passing score by due date.
• Represent in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.

About You

QUALIFICATIONS

• High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
• Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
• Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
• Ability to work both independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

KNOWLEDGE, SKILL, ABILITY

• Pleasant, Friendly with customers and co-workers
• Good Customer Service
• Good with cash and transactions.

WORK ENVIRONMENT

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to:

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS

• Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.
• We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance.
• Coverage is available to employees and their eligible dependents in accordance with our written plan documents.
• You may also be eligible for a health savings account option.
• You may also be eligible for an Employee Assistance Program (EAP).
• You may also be eligible for a health rewards program.
• You may also be eligible for a retirement savings plan, including 401(k) and Profit-Sharing plans.
• You may also be eligible for short and long-term disability benefits.
• You may also be eligible for education and training benefits.
• You may also be eligible for discounts on banking products and services.
• We also offer a generous Paid Time Off (PTO) plan and paid holidays.
• PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees.
• PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy.
• Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays.
• Employees in Utah and Nevada may be eligible for pay for certain state recognized holidays.
• Visit our website for more details.

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.