Teller

GREAT SOUTHERN; Camdenton (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Southern Bank in Missouri is seeking a Customer Service Associate to deliver exemplary service, process transactions, and refer banking products to customers. You will balance cash drawers, maintain confidentiality, and use our CRM to manage referrals and customer interactions.

Ideal candidates are detail-oriented, reliable, and able to work in a fast-paced environment while upholding security and regulatory standards. Join our team and help customers achieve their financial goals.

Qualifications

• High school diploma or GED.
• 0 to 6 months of related experience or training.
• Prior banking or cash handling experience is preferred.
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.

Responsibilities

• Represent the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis.
• Routinely refer customers to appropriate Great Southern services and products and use CRM program.
• Balance each day’s transactions and verify cash totals; locate cash differences and document/review them.
• Process transactions efficiently and accurately; meet POD error expectations.
• Maintain confidentiality of customer account information and adhere to security policies and training.
• Ensure full compliance with bank policies, regulations, and laws; maintain attendance and professional appearance.

Skills

Customer service

CRM software

Cash handling

Data entry

Excel

Education

High school diploma or GED

Tools

CRM program

Excel

Banking software

Job description

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!

General Description

Provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. Provide exemplary customer service. Process a variety of financial transactions in a timely and accurate manner. Maintain security of assigned cash, balancing each day’s transactions and verifying cash totals.

• Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time.
• Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products. Meets or exceeds referrals expectations. Consistently and accurately uses CRM program. This duty is performed about 20% of the time.
• Responsible for balancing each day’s transactions and verifying cash totals. Responsible for locating any cash differences and ensuring that they are properly documented and reviewed. Meets or exceeds balancing expectations. This duty is performed about 20% of the time.
• Processes all transactions efficiently and accurately. Meets or exceeds POD error expectations. This duty is performed about 15% of the time.
• Maintain confidentiality of customer account information, security alarm codes, and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. This duty is performed about 10% of the time.
• Ensures full compliance with and implementation of all bank policies and procedures. Is familiar with and has working knowledge of appropriate banking regulations. This duty is performed about 15% of the time.
• Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
• Performs any other related duties as required or assigned.

• High school diploma or GED
• 0 to 6 months of related experience or training
• Prior banking or cash handling experience is preferred
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing
• Ability to add, subtract, multiply and divide