Teller

M&T Bank Corporation; Cambridge (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking financial institution dedicated to making a difference in people's lives. This role focuses on enhancing the branch customer experience through exceptional service and digital engagement. You'll be responsible for managing customer interactions, processing transactions, and identifying sales opportunities. With a commitment to community engagement and a diverse workplace, this is an exciting opportunity to contribute to a team that values integrity, collaboration, and customer-centric solutions. If you have a passion for service and a desire to grow, we invite you to apply today!

Benefits

Medical Benefits

Retirement Plans

Volunteer Time

Diverse and Inclusive Workplace

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Strong verbal and interpersonal communication skills are essential.

Responsibilities

• Provide exceptional service and resolve routine problems promptly.
• Engage in lobby management and greet customers proactively.

Skills

Customer Service

Data Entry

Cash Handling

Verbal Communication

Interpersonal Skills

Digital Fluency

Critical Thinking

Education

High School Diploma or GED

Job description

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently.

Primary Responsibilities:

1. Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
2. Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet customer needs.
3. Actively engage in lobby management, greet customers, and proactively address their immediate needs.
4. Accurately balance and process customer transactions following bank policies.
5. Handle escalated account service issues until resolution; log all customer complaints accurately.
6. Identify sales opportunities and introduce customers to appropriate banking partners.
7. Perform branch operational activities such as cash ordering, vault, ATM, and wire transfers.
8. Process customer and account maintenance accurately.
9. Complete AML/BSA/KYC activities as required.
10. Adhere to compliance and operational risk controls per standards and policies.
11. Promote an inclusive environment that reflects the M&T Bank brand.
12. Maintain internal control standards and address audit or regulatory issues promptly.
13. Perform other related duties as assigned.

Scope of Responsibilities:

Provide exceptional service, resolve routine problems promptly, and exemplify qualities like empathy, customer centricity, flexibility, digital fluency, entrepreneurial spirit, and critical thinking. Collaborate across the bank to resolve operational issues efficiently and stay current on operational changes to manage risks and reduce fraud.

Managerial/Supervisory Responsibilities: Not Applicable

Education and Experience Required:

• High school diploma or GED and at least 6 months of customer service, data entry, or cash handling experience.
• Strong verbal and interpersonal communication skills.
• Organized with good prioritization skills.
• Proficient with internet and basic technology.

Education and Experience Preferred:

• Bilingual abilities based on branch needs.

Physical Requirements:

• Ability to stand for long periods.
• Prolonged use of hands and fingers.
• Ability to lift objects weighing 5-30 lbs.
• Ability to read fine print.
• Ability to interact face-to-face with customers.

M&T Bank offers a pay range of $18.00 - $25.76 hourly, depending on experience and skills.

Location

Cambridge, Maryland, United States of America

About Us

Our purpose is to make a difference in people’s lives and uplift communities. M&T Bank, headquartered in Buffalo, NY, offers comprehensive financial services across a network of over 1,000 branches and 2,200 ATMs across 12 states. We are committed to community engagement and building long-term relationships with our customers.

We offer competitive benefits, including medical, retirement, and volunteer time. Our core values are integrity, ownership, collaboration, curiosity, and candor. We are dedicated to fostering a diverse and inclusive workplace. To learn more, view our Human Capital Report.

Ready to join us? Submit your application today! For assistance or accommodations, contact [e-mail].

M&T Bank is an equal opportunity employer and maintains a drug-free workplace.