Teller

Bangor Savings Bank; Brewer (ME); Presencial; USD 29.000 - 40.000; Jornada completa

Descripción de la vacante

Bangor Savings Bank in Brewer, ME is seeking a teller to deliver outstanding customer service and handle routine transactions accurately. You will promote a customer-centered culture, build relationships, and work within bank policies and procedures to meet goals.

Ideal candidates have a high school diploma, teller or cash-handling experience, and basic computer literacy. This on-site role emphasizes teamwork, adaptability, and proactive problem solving in a community-focused banking environment.

Formación

• High school diploma or equivalent.
• Previous teller, cash handling and/or sales experience helpful.
• Demonstrated personal computer literacy.

Responsabilidades

• Promotes a customer-centered culture and attitude among staff.
• Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis.
• Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy.
• Embraces and utilizes the Bank’s sales and coaching process, completes action plans in an effort to meet goals.
• Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures.
• Maintains accurate cash and transaction records, meeting established teller performance standards.
• Demonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolution.
• Determines the necessity of placing holds on items presented for deposit.
• Understands the Bank’s operational and risk management policies as well as the Bank’s security policies and procedures.
• Assists in ensuring that the Bank is in compliance with local, state and federal regulations.
• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
• Conforms to acceptable punctuality/attendance/professionalism standards as expressed in the Employee Handbook.
• May train or assist in training new employees.
• Performs additional duties as requested.
• Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad.
• Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others.
• Adaptability/Flexibility – adapts to change, is open to new ideas, takes on new challenges.
• Initiative – takes action, operates as a pro-active self starter, acts on opportunities to improve.
• Interpersonal Skills – has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication.
• Productivity – manages time well, handles information flow well, strong multi tasking skills with the ability to prioritize and organize work flow, accepts accountability, meets accuracy standards.
• Decision Making - able to think through a problem, following proper steps in finding resolution.
• Teamwork – Team player with a positive attitude, promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and share responsibilities.
• High school diploma or equivalent
• Previous teller, cash handling and/or sales experience helpful
• Demonstrated personal computer literacy

Conocimientos

Customer service

Cash handling

Sales experience

Teamwork

Communication

Interpersonal skills

Educación

High school diploma or equivalent

Descripción del empleo

Pay Range: $21.00 - 29.93 (Hourly)

ACCOUNTABILITIES

Customer Experience:

• Promotes a customer-centered culture and attitude among staff

• Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis

• Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy

• Embraces and utilizes the Bank’s sales and coaching process, completes action plans in an effort to meet goals

• Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures

• Maintains accurate cash and transaction records, meeting established teller performance standards

• Demonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolution

• Determines the necessity of placing holds on items presented for deposit

• Understands the Bank’s operational and risk management policies as well as the Bank’s security policies and procedures

• Assists in ensuring that the Bank is in compliance with local, state and federal regulations

• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork

• Conforms to acceptable punctuality/attendance/professionalism standards as expressed in the Employee Handbook

• May train or assist in training new employees

• Performs additional duties as requested

• Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad

• Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others

• Adaptability/Flexibility – adapts to change, is open to new ideas, takes on new challenges

• Initiative – takes action, operates as a pro-active self starter, acts on opportunities to improve

• Interpersonal Skills – has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication

• Productivity – manages time well, handles information flow well, strong multi tasking skills with the ability to prioritize and organize work flow, accepts accountability, meets accuracy standards

• Decision Making - able to think through a problem, following proper steps in finding resolution

• Teamwork – Team player with a positive attitude, promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and share responsibilities

• High school diploma or equivalent

• Previous teller, cash handling and/or sales experience helpful

• Demonstrated personal computer literacy

PHYSICAL DEMANDS/CONDITIONS REQUIREMENTS

• General office environment

• May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.