Teller

Bangor Savings Bank; Gorham (ME); On-site; USD 29,000 - 41,000; Full time

Job summary

Bangor Savings Bank is seeking a customer-focused Teller to join our team in Maine. The role emphasizes accurate cash handling, friendly service, and adherence to bank policies while helping customers with everyday transactions.

You will promote a positive customer experience, resolve routine questions, and collaborate with colleagues to meet service goals. A high school diploma and basic computer literacy are preferred, with prior teller or sales experience a plus.

Qualifications

• High school diploma or equivalent.
• Previous teller, cash handling and/or sales experience helpful.
• Demonstrated personal computer literacy.

Responsibilities

• Promotes a customer-centered culture and attitude among staff.
• Builds relationships by providing the highest level of service.
• Engages in conversations to understand customer needs and financial goals.
• Accurately, efficiently and courteously processes transactions in compliance with Bank policies.
• Maintains accurate cash and transaction records, meeting teller performance standards.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Basic computer literacy

Job description

Pay Range: $21.00 - $29.93 (Hourly)

ACCOUNTABILITIES

Customer Experience:

• Promotes a customer-centered culture and attitude among staff

• Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis

• Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy

• Embraces and utilizes the Bank’s sales and coaching process, completes action plans in an effort to meet goals

• Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures

• Maintains accurate cash and transaction records, meeting established teller performance standards

• Demonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolution

• Determines the necessity of placing holds on items presented for deposit

• Understands the Bank’s operational and risk management policies as well as the Bank’s security policies and procedures

• Assists in ensuring that the Bank is in compliance with local, state and federal regulations

• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork

• Conforms to acceptable punctuality/attendance/professionalism standards as expressed in the Employee Handbook

• May train or assist in training new employees

• Performs additional duties as requested

• Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad

• Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others

• Adaptability/Flexibility – adapts to change, is open to new ideas, takes on new challenges

• Initiative – takes action, operates as a pro-active self starter, acts on opportunities to improve

• Interpersonal Skills – has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication

• Productivity – manages time well, handles information flow well, strong multi tasking skills with the ability to prioritize and organize work flow, accepts accountability, meets accuracy standards

• Decision Making - able to think through a problem, following proper steps in finding resolution

• Teamwork – Team player with a positive attitude, promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and share responsibilities

• High school diploma or equivalent

• Previous teller, cash handling and/or sales experience helpful

• Demonstrated personal computer literacy

PHYSICAL DEMANDS/CONDITIONS REQUIREMENTS

• General office environment

• May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.