Teller

Bangor Savings Bank; Auburn, Madison Heights (AL, VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading bank in Alabama is looking for a customer-focused Teller who excels in providing excellent service and managing transactions. The ideal candidate will engage with customers to understand their financial needs, promote bank products, and ensure compliance with policies. This role requires strong interpersonal skills and the ability to work effectively in a team environment.

Qualifications

• Previous teller, cash handling, and/or sales experience helpful.
• Demonstrated personal computer literacy.

Responsibilities

• Processes transactions efficiently while meeting customer experience standards.
• Builds relationships by providing high-level service to customers.
• Maintains accurate cash and transaction records.

Skills

Customer Service

Sales Skills

Interpersonal Skills

Integrity/Ethics

Adaptability/Flexibility

Education

High school diploma or equivalent

Job description

FUNCTION: This position provides excellent customer service by greeting customers in a friendly manner, developing rapport, and satisfying customer transactional needs. Processes transactions efficiently and accurately while meeting the Bank’s Customer Experience standards. Contributes to the overall sales growth of the Bank by exploring customers’ financial needs and goals. Recommends solutions as appropriate or engages business partners to provide more expert assistance. May have vault cash and ATM responsibilities.

ACCOUNTABILITIES

Customer Experience:

• Promotes a customer-centered culture and attitude among staff
• Builds relationships by providing the highest level of service, demonstrating "You Matter More" to each customer, getting to know customers on an individual basis
• Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy
• Embraces and utilizes the Bank’s sales and coaching process, completes action plans to meet goals
• Understands the Bank’s products and services and how they benefit customers, promoting as appropriate

Customer Transactions:

• Accurately, efficiently, and courteously processes transactions in compliance with Bank policies and procedures
• Maintains accurate cash and transaction records, meeting established teller performance standards
• Demonstrates ability to handle routine transaction issues independently, referring customers to appropriate staff for advanced problem resolution
• Determines the necessity of placing holds on items presented for deposit
• Maintains awareness of current fraud alerts and identifies fraudulent activity

Compliance and Control:

• Understands the Bank’s operational and risk management policies as well as security policies and procedures
• Assists in ensuring that the Bank complies with local, state, and federal regulations
• Helps complete operational and audit functions within the Branch

General:

• Interacts harmoniously and effectively with others, focusing on achieving bank goals through teamwork
• Conforms to punctuality, attendance, and professionalism standards as per the Employee Handbook
• May assist in training new employees
• Performs additional duties as requested
• Travel to other branches for coverage may be required

COMPETENCIES:

• Integrity/Ethics – deals with others honestly, is accountable, maintains confidentiality, supports company values
• Vision/Values – supports company mission/values, communicates the Bank’s vision daily
• Adaptability/Flexibility – adapts to change, open to new ideas and challenges
• Initiative – proactive, acts on opportunities to improve
• Interpersonal Skills – good listening, excellent customer service, clear communication
• Productivity – manages time well, multitasks, prioritizes, and organizes work, meets accuracy standards
• Decision Making – thinks through problems systematically
• Teamwork – positive attitude, shares information, assists colleagues, promotes a team environment
• Sales Skills – identifies customer needs, refers to business partners, promotes product benefits

KNOWLEDGE/ SKILLS/EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent
• Previous teller, cash handling, and/or sales experience helpful
• Demonstrated personal computer literacy

PHYSICAL DEMANDS/CONDITIONS REQUIREMENTS

• General office environment
• May require moving coin bags short distances. Moderate lifting (up to 50 lbs.)
• Moderate reaching, walking, sitting, and standing

EQUIPMENT USED

• General office equipment and applications

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation, as determined on an individual basis.