Telework-Eligible IT & Communications Specialist (ANG)

Air National Guard Units; Westphalia (MD); On-site; USD 85,000 - 111,000; Full time

Job summary

Air National Guard Units is seeking a customer support specialist to manage IT and communications networks, ensuring secure information processing for the Wing and associated units. You will analyze system design, install upgrades, and provide proactive user support to minimize downtime.

This role requires coordinating with RF operations, maintaining security standards, and delivering reliable IT services. Telework eligibility is noted and a Secret clearance is required.

Qualifications

• No specific educational requirements; substitution of Education for Specialized Experience allowed.
• Experience in IT/communications environments and customer support preferred.
• Knowledge of network, voice, and data systems is advantageous.

Responsibilities

• Manage IT/communications environment with privileged network access for Wing, GSUs, and Tenants.
• Plan, install, and analyze system design and hardware/software upgrades.
• Provide hands-on technical assistance to users and ensure reliable IT/communications services.
• Coordinate frequency needs and ensure compatibility with RF operations.

Skills

Customer support

IT systems

Network administration

Job description

Air National Guard Units is seeking a customer support specialist to manage IT and communications networks, ensuring secure information processing for the Wing and associated units. You will analyze system design, install upgrades, and provide proactive user support to minimize downtime.

This role requires coordinating with RF operations, maintaining security standards, and delivering reliable IT services. Telework eligibility is noted and a Secret clearance is required.