IT SPECIALIST (CUSTSPT) (Title 5)

Air National Guard Units; Westphalia (MD); On-site; USD 85,000 - 111,000; Full time

Job summary

Air National Guard Units is seeking a customer support specialist to manage IT and communications networks, ensuring secure information processing for the Wing and associated units. You will analyze system design, install upgrades, and provide proactive user support to minimize downtime.

This role requires coordinating with RF operations, maintaining security standards, and delivering reliable IT services. Telework eligibility is noted and a Secret clearance is required.

Qualifications

• No specific educational requirements; substitution of Education for Specialized Experience allowed.
• Experience in IT/communications environments and customer support preferred.
• Knowledge of network, voice, and data systems is advantageous.

Responsibilities

• Manage IT/communications environment with privileged network access for Wing, GSUs, and Tenants.
• Plan, install, and analyze system design and hardware/software upgrades.
• Provide hands-on technical assistance to users and ensure reliable IT/communications services.
• Coordinate frequency needs and ensure compatibility with RF operations.

Skills

Customer support

IT systems

Network administration

Job description

THIS IS AN DISTRICT OF COLUMBIA NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION This position is in the Excepted Service under the authority of Title V, P.L. 114-328, Sections 932 and 1084 (FY17 NDAA) This position is part of the District of Columbia National Guard under Position Description Number NGT5906P01. -- This is NOT a REMOTE position; the incumbent will report to a Duty Station --

Key Responsibilities

This position is located at an in the Air National Guard (ANG) wing, Mission Support Group, Base Communications Unit. Purpose: This position is responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants.

The incumbent specializes in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations.

The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications.

Duties: Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.

Provides customer technical assistance and support for all users. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Works with customers to ensure efficient operations which support each units' requirements.

Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability.

Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Secures operating authority, and ensures minimal interference by ANG radio frequency (RF) operations. Analyzes RF spectrum requirements and determine compatibility with other users considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation.

Performs other duties as assigned. Note: This is not a comprehensive list of duties and responsibilities for this PD Number T5906P01 as released in FASCLASS.

Requirements & Education

There are no specific educational requirements for this position, however, substitution of Education for Specialized Experience is allowed.

Which agency is hiring for this position?

This position is with Air National Guard Units, Department of the Air Force.

What is the salary for this position?

The posted pay range is $85447 – $111087/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-10-15.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.