Telesitter Observer- Mercy West

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours: 24

Work Shift: Days (United States of America)

Job Description

The TeleSitter Observer provides continuous observation and surveillance of assigned patients. The first line of action is to verbally redirect the patient from engaging in at-risk behaviors; summons the nursing staff if the patient requires assistance; knowledgeable and supportive of patient and institutional confidentiality and related hospital policies.

Demonstrates understanding and proficiency of the use of the AvaSys Telesitter Software.

Maintains visual observation at all times. Verbally redirects patients over a digital 2-way device and immediately summons the nursing staff if the patient requires assistance.

Participates in hand-off information/behavior about assigned patients when arriving and at the completion of the shift.

Provides patients with explanations as necessary, but does not counsel or provide options.

Seeks help or advice as soon as possible when a patient appears to pose a threat to themselves or others.

Demonstrates safe work practices and attitudes; follows safety rules.

Completes written documentation of patient activity every hour. Maintains records of service calls to Avasys when monitors are not functioning.

Minimum Requirements

High School Diploma or GED Required.

Previous direct patient care experience, customer friendly.

Able to follow detailed written and oral instructions, efficiency in multitasking, basic telephone etiquette, and the ability to communicate with patients using a microphone and headset.

MercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department: Patient Care Companions - West

It is our policy to abide by all Federal and State laws, as well as the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.