Telesitter - Night

1000 Wellstar Health System, Inc.; United States; Remote; USD 19,000 - 25,000; Full time

Job summary

Wellstar Health System, Inc. seeks a TeleSitter to monitor patients remotely during night shifts in the United States. You will observe patients continuously, report behaviors that may affect therapies or safety, and document observations in the medical record or paper per policy.

You collaborate with the care team to promote a positive patient experience, maintain patient dignity, and communicate effectively with nurses, physicians, families, and other staff under stressful conditions.

Qualifications

• High school diploma or equivalent required.
• Must attend and successfully complete Wellstar training and initial competency assessment within 30 days.
• Basic Life Support (BLS) certification required.

Responsibilities

• Continuously observes and documents patient behavior and status.
• Notify care partners and supervisor of patient status as needed.
• Monitor EPIC dashboard for new assignments and ensure direct visibility of patients.
• Document patient behavior at defined intervals and escalate when necessary.
• Communicate effectively with nurses, physicians, families, and staff; ensure patient safety and dignity.

Skills

Reading and writing

Basic computer skills

English language

Alarm awareness

Customer service

Interpersonal skills

Team collaboration

Stress management

Education

High school diploma or equivalent

Tools

EPIC dashboard

Healthcare documentation software

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Night (United States of America)

Job Summary

The Telesitter role will primarily function as a constant remote monitor for patients requiring continuous observation. The telesitter's responsibility is to observe and report behaviors that may interrupt medically necessary therapies as well as patient safety and/or perceived changes in the patient's condition to appropriate health care team member(s). The telesitter's responsibility is to observe and report behaviors that may interrupt medically necessary therapies as well as patient safety and/or perceived changes in the patient's condition to appropriate health care team member(s). The telesitter is also responsible for documenting the observed behaviors and need for redirection on paper or in the electronic medical record as defined by policy. The telesitter will function under the direction of the telesitter supervisor or manager. The telesitter is focused on promoting a positive patient experience by partnering with the patient, family, and other care providers to provide excellence in patient's experience. Must be able to perform under stressful conditions with a compassionate, respectful, and helpful manner. Must be able to take direction. The "always" expectations for these team members are to continuously observe, consistently document, and always provide excellence in customer service through communication and collaboration.

Core Responsibilities and Essential Functions

• Continuous Observation and Documentation – Promptly recognizes changes in the patient’s behavior, risk factors, or mental status.
• Constantly observes the environment of care and ensure they meet the safe room guidelines.
• Notify Facility care partners and/or supervisor of patient status.
• Monitors the EPIC dashboard for new assignments.
• Always Ensures direct visibility observation of patient.
• Document’s patient’s behavior every 15 minutes on behavioral health patients and every 2 hours on medical patients
• Document number of times a patient must be redirected, or patient behavior is escalated to facility care partner.
• Patient Centered Care and Teamwork Communication – Verbally redirect patients as needed based on observed behaviors.
• Notifies nurse when physician/interdisciplinary care team members arrive in observed patient room.
• Uses effective written and oral communication skills with patients, staff, physicians, family and visitors.
• Escalates the need for in-person redirection to the facility care partners.
• Uses safety communication techniques.
• Communicates completion of assignment/duties to appropriate person.
• Communicates patient care concerns/problems/emergencies to the RN.
• Uses positive and respectful communication with all members of healthcare team, patients, and families.
• Practices accountability for patient safety Excellence in Customer Service by partnering with health care team, patient, and family.
• Always Protects rights and dignity of patient.
• Maintains confidentiality.
• Coordinates with facility care partners to address any patient requests or needs
• Present self in positive and professional manner and show sensitivity to concerns and needs of others

Required Minimum Education

• High school diploma Required or equivalent from an accredited program required
• Required and Must attend and successfully complete the Wellstar training and Initial Competency Assessment within the first 30 days of employment
• Required

Required Minimum License(s) and Certification(s)

• Basic Life Support 1.00 Required
• BLS - Instructor 1.00 Required
• BLS - Provisional 1.00 Required
• Additional Licenses and Certifications: Required

Required Minimum Experience

• Previous healthcare experience

Preferred

• Required Minimum Skills: Ability to read, write, possess basic computer skills, and speak the English language. Ability to hear and see alarms and digital readouts; Strong customer service and interpersonal skills; Ability to collaborate with other healthcare providers in the provision of patient care; Ability to function in stressful and emergency situations is essential.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values

At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery. OUR MISSION: To enhance the health and well-being of every person we serve. OUR VISION: Deliver world-class healthcare to every person, every time. OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE "100 Best Companies to Work For" list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.