Telesitter (Nights)

3M HEALTHCARE; Georgia; On-site; USD 19,286 - 30,307; Full time

Job summary

Wellstar Health System seeks a Telesitter to remotely monitor patients requiring continuous observation, report changes to the care team, and document behaviors in the EMR or paper records. The role emphasizes compassionate, respectful interaction and collaboration with patients, families, and clinicians.

You will monitor EPIC dashboards, provide redirection as needed, and support a positive patient experience within a fast-paced, high-stress environment.

Qualifications

• Ability to read, write, possess basic computer skills, and speak the English language.
• Ability to hear and see alarms and digital readouts.
• Strong customer service and interpersonal skills.
• Ability to collaborate with other healthcare providers in the provision of patient care.
• Ability to function in stressful and emergency situations is essential.

Responsibilities

• Continuous Observation and Documentation of patient status and behaviors.
• Document patient observations every 15 minutes for behavioral health patients and every 2 hours for medical patients.
• Redirect and communicate patient needs to the care team.
• Maintain safety and patient rights while providing compassionate monitoring.

Skills

Reading & Writing

Basic Computer Skills

English Language

Alarm Monitoring

Customer Service

Interpersonal Skills

Team Collaboration

Working in Stressful Situations

Education

High School Diploma / GED

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well‑being of every person we serve.

Job Summary

The Telesitter role will primarily function as a constant remote monitor for patients requiring continuous observation. The telesitter's responsibility is to observe and report behaviors that may interrupt medically necessary therapies as well as patient safety and/or perceived changes in the patient's condition to appropriate health‑care team member(s). The telesitter is also responsible for documenting the observed behaviors and need for redirection on paper or in the electronic medical record as defined by policy. The telesitter will function under the direction of the telesitter supervisor or manager. The telesitter is focused on promoting a positive patient experience by partnering with the patient, family, and other care providers to provide excellence in patient experience. Must be able to perform under stressful conditions with a compassionate, respectful, and helpful manner. Must be able to take direction. The "always" expectations for these team members are to continuously observe, consistently document, and always provide excellence in customer service through communication and collaboration.

Core Responsibilities and Essential Functions

Continuous Observation and Documentation

• Promptly recognizes changes in the patient's behavior, risk factors, or mental status.
• Constantly observes the environment of care and ensures they meet the safe room guidelines.
• Notifies Facility care partners and/or supervisor of patient status.
• Monitors the EPIC dashboard for new assignments.
• Always ensures direct visibility & observation of patient.
• Documents patient behavior every 15 minutes on behavioral health patients and every 2 hours on medical patients.
• Documents number of times a patient must be redirected, or patient behavior is escalated to facility care partner.

Patient Centered Care and Teamwork Communication

• Verbally redirects patients as needed based on observed behaviors.
• Notifies nurse when physician/interdisciplinary care team members arrive in observed patient room.
• Uses effective written and oral communication skills with patients, staff, physicians, family and visitors.
• Escalates the need for in‑person redirection to the facility care partners.
• Uses safety communication techniques.
• Communicates completion of assignment/duties to appropriate person.
• Communicates patient care concerns/problems/emergencies to the RN.
• Uses positive and respectful communication with all members of healthcare team, patients, and families.
• Practices accountability for patient safety.
• Always protects rights and dignity of patient.
• Maintains confidentiality.
• Coordinates with facility care partners to address any patient requests or needs.
• Present self in a positive and professional manner and show sensitivity to concerns and needs of others.

Excellence in Customer Service by partnering with health care team, patient, and family.

• Always protects rights and dignity of patient.
• Maintains confidentiality.
• Coordinates with facility care partners to address any patient requests or needs.

Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education

High School Diploma General or GED General

Required Minimum License(s) and Certification(s)

• BLS – Basic Life Support or ARC‑BLS – American Red Cross Basic Life Support or BLS‑I – Basic Life Support – Instructor

Additional License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience

Previous healthcare experience preferred.

Required Minimum Skills

• Ability to read, write, possess basic computer skills, and speak the English language.
• Ability to hear and see alarms and digital readouts.
• Strong customer service and interpersonal skills.
• Ability to collaborate with other healthcare providers in the provision of patient care.
• Ability to function in stressful and emergency situations is essential.

Must attend and successfully complete the Wellstar training and initial competency assessment within the first 30 days of employment.