Telesales Specialist, RSG * Work from home

American Red Cross; Duluth (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A humanitarian organization in Duluth, Minnesota, is looking for a Sales Consultant. This position involves handling inbound calls, identifying customer training needs, and managing transactions. The role offers a target hourly rate of $16.15, potential monthly commissions, and a comprehensive benefits package, including medical and dental plans. The ideal candidate will have sales experience and strong communication skills.

Benefits

Comprehensive benefits package

15 days PTO annually

401K plan with matching contribution

Qualifications

• Minimum of 1 year of sales experience in a call center environment.
• Ability to effectively multi-task across multiple systems.
• Strong written and verbal communication skills.

Responsibilities

• Handle inbound calls for customer registrations.
• Act as a consultant to identify customer training needs.
• Document all interactions accurately in Salesforce.

Skills

Sales experience

Communication skills

Multi-tasking

Attention to detail

Education

High school diploma or GED

Tools

Salesforce.com

MS Office

Job description

Overview

Employer Industry: Humanitarian Services

Why consider this job opportunity

• Target hourly rate of $16.15, with additional commission-based incentives
• Opportunity to earn monthly commissions based on performance after training
• Comprehensive benefits package, including medical, dental, and vision plans
• 15 days of paid time off (PTO) annually, plus 11 paid holidays
• 401K plan with up to 6% matching contribution
• Join a mission-driven organization that values your growth and well-being

What to Expect (Job Responsibilities)

• Handle inbound calls for customer registrations in community training courses and Red Cross Store products
• Act as a consultant to identify customer training needs and recommend appropriate courses and products
• Process credit card transactions and manage training and retail product orders through sales systems
• Document all interactions accurately in Salesforce, ensuring complete call information
• Achieve revenue targets of $325K for training and $80K for retail annually

What is Required (Qualifications)

• High school diploma or GED; higher education is a plus
• Minimum of 1 year of sales experience in a call center environment
• Ability to effectively multi-task across multiple systems
• Strong written and verbal communication skills, with attention to detail
• Intermediate computer skills, including proficiency in MS Office and Salesforce.com

How you can Stand Out (Preferred Qualifications)

• Proven consumer sales skills and prior product sales experience
• Strong influence and negotiation skills
• Excellent organizational skills and reliable work habits
• Ability to work in a fast-paced and changing environment
• Experience in customer service or sales with a focus on influencing others

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