Telesales Representative

Henry Schein; United States; On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K Plan with Company Match

Paid Time Off

Parental Leave

Education Benefits

Volunteer Opportunities

Job summary

Henry Schein in the United States is seeking an Inbound Telesales Representative to handle high-volume calls and live chats, assisting customers with product questions and order placements. The role emphasizes promoting items, cross-selling and upselling, handling complaints, and coordinating with Customer Service on returns, re-orders, and credits.

You’ll learn company systems and meet sales goals. The posted range for this position is $38,993-$53,616, reflecting starting base pay with factors

Qualifications

• Typically 2+ years of related experience.
• High school education or vocational training; bachelor’s degree preferred.

Responsibilities

• Receives and handles high-volume calls to place orders and answer product questions.
• Responds to inquiries via live chat and engages with customers.
• Cross-sells or upsells related products and informs customers of promotions.
• Handles complaints and coordinates with Customer Service on returns, re-orders, credits.
• Requests pricing overrides when needed and reviews stock restrictions.
• Attends meetings and completes required trainings; stays updated on products.

Skills

Strong selling skills

High volume calls handling

Outreach/calling abilities

Learn systems (AS-400, live chat, CRM)

Independent work

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

AS-400

Live chat platform

Salesforce

Siebel

Workday

Job description

This position is responsible for receiving and handling high-volume telephone calls and live chats from customers contacting Henry Schein to place orders, inquire about products, and assist with related issues. This position suggests products to our customers to purchase and emphasizes promotional items. In addition, the Inbound Telesales Rep handles customer complaints, and coordinates with Customer Service on product returns, re-orders, and credit issues. This position consults with managers to obtain approval on overriding product pricing, and to review restrictions on product shortages.

KEY RESPONSIBILITIES:

• Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions
• Engages with customers and responds to inquiries via live chat
• Suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase.
• Informs customers of promotional items and manufacturer's specials, utilizing consultative sales techniques.
• Handles customer complaints, typically regarding pricing errors or items on back order.
• Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines.
• Attends monthly team meetings and completes all compliance trainings.
• Remains current in product knowledge, selling best practices, and industry trends.
• Assists internal and external customers, navigate Henry Schein and find solutions to various problems.
• Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

SPECIFIC KNOWLEDGE & SKILLS:

• Strong selling skills
• Ability to answer a high volume of incoming calls
• Ability to call out as needed
• Able to learn applicable computer systems (AS-400, live chat platform, Salesforce, Siebel, Workday etc.)
• Work independently with limited supervision

GENERAL SKILLS & COMPETENCIES:

• Very good time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:

Typically 2 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

The posted range for this position is $38,993-$53,616, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.