Telesales Representative

Evolving Solution Services; Pasadena (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Evolving Solution Services in Pasadena, CA seeks a Telephonic Sales/Broker Support Representative to answer phones and enroll prospective members into Imperial Health Plans. In the field, you will conduct sales/educational seminars, self-generate leads, and develop community partnerships.

Responsibilities include handling broker inquiries, updating databases, and maintaining HIPAA compliance while meeting sales goals and providing accurate information to residents and staff.

Qualifications

• High school graduate or equivalent.
• Call center experience preferable in healthcare (Medicare/Medicaid).
• Bilingual (Spanish) requested but not required.

Responsibilities

• Answer incoming calls and sell prospective members Imperial products using scripts.
• Assist with broker inquiries and complete enrollment forms.
• Update databases and protect PHI; maintain accurate member files.
• Cultivate relationships in the field with community partners and customers.
• Adhere to payroll, attendance, and HIPAA regulations.

Skills

Organizational skills

Communication skills

Presentation skills

Interpersonal skills

MS Office

Education

High school graduate or equivalent

Job description

Overview

JOB TITLE: Telephonic Sales/Broker Support Representative FLSA STATUS: Non-Exempt

REPORTS TO: Manager of Sales and Marketing

JOB SUMMARY: Answer phones and enroll prospective members into Imperial Health Plans. When in the field conduct sales/educational seminars, self-generate leads and develop community-based partnerships.

Responsibilities

• Answer incoming calls and work to sell prospective members Imperial products and services using approved scripts.
• Assist with broker inquiries and relate to ready-to-sell status, Book of Business requests, commissions inquiries.
• Go off-script when necessary to build relationships with potential members or answer questions they have not addressed in the script.
• Advise prospective and current members by answering questions and addressing concerns about Imperial products and services.
• Update databases/systems with new information every time a member calls, and back up data regularly to protect sensitive member information (PHI).
• Complete all enrollment forms and record logs to create accurate, detailed files for each member.
• In the field position: cultivate, maintain, and build relationships with Imperial Health Plans customers, external business partners and the community served through telephonic, virtual, and face-to-face interactions with individuals and groups.
• Adheres to payroll policies and properly uses the timekeeping system with minimal manual changes.
• Maintains regular and consistent attendance.
• Adheres to Compliance Plan and HIPAA regulations.

Marginal Functions

• Takes on special projects as needed.
• Performs other duties as assigned.

Behavioral Expectations

1. Attends staff meetings as required.
2. Attends appropriate training, seminars and workshops as required.

Qualifications

POSITION REQUIREMENTS

EDUCATION/EXPERIENCE

• High school graduate or equivalent
• Previous call center experience preferable in the healthcare (Medicare/Medicaid) setting
• Bilingual (Spanish) requested but not required

SKILLS/KNOWLEDGE/ABILITY

• Ability to build community relationships, driving self-generated sales and meeting sales goals and metrics while working independently.
• Strong organizational, interpersonal, communication and presentation skills.
• Knowledge of Microsoft Word, Excel, Outlook and Power Point
• Positive and encouraging attitude with other sales representatives and adopts a team mentality.
• Willingness and ability to read, write, speak, understand English and have the communications skills necessary to provide accurate information to residents and staff.
• Willingness and ability to follow written and verbal direction in English.
• Willingness and ability to maintain appropriate level of confidentiality and privacy.
• Willingness and ability to interact professionally with all customers, members, and co-workers, individually and as part of a team.
• Willingness and ability to effectively handle multiple items/tasks as required and adapt favorably to changing priorities.
• Willingness and ability to make appropriate judgments, decisions and problem solving in a timely manner and within the context of the situation at hand.
• Ability to effectively prioritize items/tasks as required.
• Willingness and ability to take initiative and be a self-starter.
• Willingness and ability to understand and comply with Federal, State, and local regulations.

LICENSURE/CERTIFICATE/TRAINING

• California Life and Health License required