Telephony Performance Consultant

adventhealth; Orlando (FL); On-site; USD 66,171 - 123,073; Full time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Altamonte Springs, FL, is seeking a senior IT/EMR improvement professional to develop and implement customized plans across multiple practices. You will evaluate performance, partner with medical leaders to optimize EHR use, and drive practice transformation and data-driven improvements.

Requirements include a Bachelor's degree, 5+ years in IT/EMR or training, strong project management skills, and expertise in analytics.

Qualifications

• Advanced MS Office skills and data-driven improvement experience.
• Experience with physician practice transformation and PM/QA principles.
• Knowledge of healthcare operations, IT, and billing workflows.
• Ability to define, analyze, and present metrics and goals.
• Proven process-improvement and change-management capabilities.

Responsibilities

• Develop and implement improvement plans for practices.
• Prioritize interventions by evaluating performance data.
• Collaborate with leaders to optimize EHR use and practice success.
• Support process improvement and transformation initiatives.
• Lead data-driven audits and report findings to leadership.
• Monitor data to evaluate user adoption of systems and processes.
• Use analytics to identify improvement opportunities across regions.

Skills

PowerPoint

Excel

Visio

Analytics

Project management

Stakeholder comms

Quality improvement

Data analysis

Education

Bachelor's degree

Tools

athenaClinicals

athenaCollector

Job description

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift: Day (United States of America)

Location

900 HOPE WAY, ALTAMONTE SPRINGS, Florida, 32714

Job Description

• Develops and implements customized improvement plans for individual practices.
• Evaluates performance data to prioritize interventions.
• Partners with medical group leaders to optimize EHR use and ensure practice success.
• Supports process improvement and transformation for practices.
• Implements evidence-based care models.
• Assists with EHR optimization.
• Assesses workflows, identifies gaps, defines necessary changes, and develops future workflows.
• Conducts improvement audits and reports findings to the manager and team.
• Monitors data and outcome measures to evaluate user adoption of systems and processes.
• Leverages data and analytics to identify areas needing improvement.
• Collaborates closely with reporting teams to ensure accurate and timely data collection.
• Analyzes performance data by region, medical group, specialty, practice, and provider to promote optimal outcomes.
• Performs other duties as assigned.
• Traveling role 25% of the time

Knowledge, Skills, and Abilities

• Microsoft Office suite experience with advanced PowerPoint, Excel, and Visio skills [Required]
• Familiarity with physician practice transformation in the multi-specialty setting, supported by project management and quality improvement principles [Required]
• Knowledge in Healthcare Operations, Information Technology, Revenue Cycle, Practice Operations, Clinical Operations, Nursing Work Flow, Physician Work Flow, Medical Information [Required]
• Proficiency in identifying, defining, analyzing, and displaying metrics and goals [Required]
• Process improvement methodologies experience [Required]
• Process mapping and process mapping tools experience [Required]
• Project management experience [Required]
• Participation in practice management/EHR implementation and/or ongoing support and optimization programs [Required]
• Effective communication skills with all stakeholders, e.g., executive leadership, physicians, managers, and staff [Required]
• Advanced problem solving, communication, and critical thinking skills [Required]
• Experience with leading small groups or projects [Required]
• Knowledge of/experience with athenaCollector and athenaClinicals [Preferred]
• Experience to run and decipher analytic reports [Preferred]
• Experience leading performance improvement/optimization efforts [Preferred]
• Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA) [Preferred]
• Familiarity with formal change management models (e.g., GE CAP, Destra ACT) [Preferred]

Education

• Bachelor's [Required]

Field of Study

• In business, engineering, IT or healthcare related field

Work Experience

• 5+ years in IT/EMR or training experience, performance improvement/process optimization experience [Required]
• Member of professional organization(s) related to job responsibilities (i.e. IHI, ASQ, SHS) [Preferred]
• Physician Practice Operations Experience [Preferred]

Additional Information

• Completion of one professional certification within one year and maintenance of certification thereafter if applicable, e.g. CPHIMS, CMPE, Lean Bronze, Six Sigma Certified Green or Black Belt
• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
• Bachelor’s degree AND 5+ years of experience OR
• Associates degree AND 7+ years of experience OR
• High School Grad or Equiv AND 9+ years of experience

Licenses and Certifications

• Six Sigma Black Belt Certification (CSSBB) [Preferred]
• Six Sigma Green Belt Certification (CSSGB) [Preferred]
• Lean Bronze Certification [Preferred]
• Certified Professional in Healthcare Quality (CPHQ) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$66,170.74 - $123,073.07

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity Employment

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.