Practice Manager

AdventHealth; Wesley Chapel (FL); On-site; USD 55,000 - 102,000; Full time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth Wesley Chapel is seeking an experienced Office Manager to oversee physician practice operations, ensuring cost-effective, high-quality care in a courteous environment.

The role includes start-up oversight for new practices, credentialing, staffing, budgeting, and revenue cycle management. A Bachelor’s degree and 2+ years of supervisory experience in a physician practice are required.

Qualifications

• Bachelor's degree required.
• 2+ years supervisory experience in a physician practice.
• Billing and coding experience in a physician practice.
• Knowledge of medical terminology and front office systems.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office and EHR systems.
• Experience managing budgets and revenue cycle processes.
• Familiarity with physician coding, billing, and regulatory standards.
• Ability to plan, organize, and supervise multiple practices.
• Experience with data analytics and population health concepts is a plus.

Responsibilities

• Manages offices in a cost-effective, efficient manner with high-quality care.
• Oversees start-up of new physician practices and credentialing activities.
• Coordinates, monitors, and improves operations across practices.
• Handles hiring, performance evaluations, coaching, and policy adherence.
• Provides orientation and ensures policy compliance and staff engagement.
• Maintains job descriptions and conducts staff evaluations.
• Assists in budgeting and salary planning, ensuring compliance.
• Supervises staff, schedules, and ensures department coverage.
• Reviews policies to maintain regulatory compliance.
• Develops policies governing patient quality of life and care.
• Evaluates programs for teamwork effectiveness.
• Oversees revenue cycle management including up-front collections and coding.
• Performs additional duties as assigned.

Skills

Knowledge of medical terminology

Front office tasks and systems

Organization policies and procedures

Customer service

Interpersonal, oral, written comms

Microsoft Office

Task and deadline management

Relationship building

Strategic planning and management

Finance and budgeting oversight

Billing and collecting knowledge

Physician coding and billing knowledge

Planning, organizing, supervising

Revenue cycle management

Data analytics (basic)

EHR superuser

Population health management knowledge

Supervisory experience in healthcare

Staff and operations management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

2050 Ashley Oaks Cir

City

Wesley Chapel

State

Florida

Postal Code

33544

Job Description

• Manages offices in a cost-effective, efficient manner assuring that staff provides high quality care in a courteous and friendly atmosphere.
• Oversees the start-up of new physician practices, including newly recruited physicians and established community physicians, and assists with credentialing activities.
• Coordinates, monitors, and improves the operations of each practice, including flow management, documentation, training, staffing, and oversight of all provider practice operations.
• Coordinates the hiring process for practices, completes performance evaluations timely, and is involved in employee counseling, coaching, and termination per policy.
• Provides orientation for new employees and ensures compliance with department policy and procedure, maintaining high levels of employee engagement and job performance.
• Maintains current job descriptions and completes performance evaluations for each staff position in assigned practices, ensuring competency of staff.
• Participates in the preparation of operating, salary, and capital budgets, maintaining compliance with those budgets and the productivity standard set for the departments.
• Supervises, schedules, coordinates usage, and assigns duties to all employees, ensuring department coverage.
• Reviews appropriate policies and procedures periodically and makes recommendations to assure continued compliance with current regulations.
• Assists in the development and implementation of written policies and procedures that govern the operations of the practices, including policies on the patient’s right to quality of life and care.
• Proactively evaluates the effectiveness of programs and processes affecting teamwork.
• Provides oversight and is responsible for practice revenue cycle management, including up-front collections, correct use of modifiers, and physician coding for "Clean Claim" processing.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Knowledge of medical technology and terminology [Required]
• Knowledge of front office tasks and systems [Required]
• Knowledge of organization policies and procedures [Required]
• Skilled in customer service [Required]
• Skilled in interpersonal, oral, and written communication [Required]
• Proficiency in Microsoft Office programs (Excel, Word, Outlook, PowerPoint, etc.) [Required]
• Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines [Required]
• Ability to develop and maintain positive working relationships with team members and other stakeholders/customers [Required]
• Ability to develop and implement strategic planning and management [Required]
• Some experience in finance and accounting skills with regards to the oversight of a departmental budget [Required]
• Knowledge of accounting systems, hospital and physician insurance billing and collecting [Required]
• Knowledge of Physician Coding and billing, TJC requirements and local, state, and federal regulations [Required]
• Skills in planning, organizing, and supervising; demonstrated ability in initiative, judgment, problem-solving, and decision-making [Required]
• Management of multiple practices and effective revenue cycle management [Required]
• Limited proficiency in data analytics [Required]
• Electronic Health Record (EHR) superuser [Required]
• Ability to have or gain knowledge of population health management strategies [Required]
• Supervisory experience in a hospital or medical practice setting [Required]
• Ability to manage staff and operations to ensure delivery of optimal patient care [Required]

Education

• Bachelor's [Required]

Field Of Study

• N/A

Work Experience

• 2+ years of supervisory experience in a physician practice [Preferred]
• Billing and coding experience in a physician practice [Preferred]
• Patient care experience in a physician practice [Preferred]

Additional Information

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
• Bachelors degree AND no experience OR
• Associates degree AND 2+ years of experience OR
• High School Grad or Equivalent AND 4+ years of experience.

Licenses And Certifications

• Basic Life Support - CPR Cert (BLS) [Required]
• Certified Medical Office Manager (CMOM) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$54,680.66 - $101,717.57

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.