Telephony/IVR Developer

The Timberline Group; St. Louis (MO); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company specializing in IVR solutions is looking for an experienced IVR Developer to work remotely. The ideal candidate will analyze and implement customized software applications to enhance contact center operations, leveraging AWS Connect. This role involves developing call flows and collaborating within an Agile framework.

Qualifications

• Experienced IVR developer with AWS Connect experience.
• Strong knowledge of software development and design.

Responsibilities

• Analyze, design, implement and test customized software applications.
• Participate in the design, development, and delivery of IVR solutions.
• Develop efficient and high-performance call flows.

Skills

IVR development

AWS Connect

Node.JS

AWS Lambda

DynamoDB

Terraform

Job description

6+ month with potential to Convert or Extend
Remote - Must reside in US
Qualifications/Skills Needed:
-The developer needs to be an experienced IVR developer with AWS Connect experience.
· The candidate should have experience building contact flows (both call and chat) in AWS Connect.
· The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
· The developer will have a strong knowledge of software development and design and will have experience working to develop business-
critical applications for contact centers.

DUTIES
-Participate in the design, development and delivery of solutions on IVR solution
· Develop efficient and high-performance call flows
· Create unit tests to maximize code coverage and cover end to end business scenarios
· Support existing architecture and code
· Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
· Collaborates within the Agile framework, fosters a team approach to software development and delivery
· Ensure all code developed follows DevOps practices

PREVIOUS JOB TITLES FOR THIS ROLE
-IVR Engineer
· Telecom Engineer
· Telecom integrations engineer

REQUIRED SKILLS
-Node.JS
-AWS Lambda and DynamoDB
-Terraform
PREFERRED SKILLS
-Genesys Dialer
-Amazon Connect
-AWS SQS, firehose and Event Bridge

Not eligible for Corp2Corp
Candidates must be legally authorized to work in the US without sponsorship.