Telephony Engineer

World Wide Technology; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

A leading diversified manufacturing company seeks a Senior Unified Communications Engineer to modernize their telephony infrastructure. This remote position involves migrating legacy systems to a cloud-based solution, offering a competitive salary reflecting the specialized skills required. The role requires strong expertise in Microsoft Teams and significant experience with various telephony systems, ensuring a successful transition for a large user base and minimal disruption.

Benefits

Medical insurance

Vision insurance

Qualifications

• Experienced with legacy telephony systems like Nortel, Avaya, Cisco, and Siemens.
• Knowledge of Microsoft Teams voice and related technologies is essential.
• Proficient in AudioCodes configurations and routing.

Responsibilities

• Lead migration of telephony systems across 125 sites in North America.
• Support a user base of 5,000 during the transition.
• Document processes and configurations for future reference.

Skills

Problem-solving

Attention to detail

Communication

Collaboration

Tools

Microsoft Teams

AudioCodes

VoIP protocols

Session Border Controllers (SBCs)

SIP Trunking

Job description

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Talent Acquisition and Global Strategic Resourcing at World Wide Technology

Location: Remote

Duration: 6 months contract

About the role: Supporting a leading diversified manufacturing company with a strong presence across North America looking to modernize their telephony infrastructure (125 sites and 5,000 people).

Job Description: Senior Unified Communications Engineer to support Microsoft Teams voice and Five9s migration project. This is a long-term contract position, offering the flexibility to work remotely. You will play a crucial role in migrating legacy on-prem telephony systems and overhead paging (Informacast) to a modern, cloud-based solution.

Key Responsibilities:

• Lead the migration of telephony systems from various legacy platforms, including Nortel, Avaya, Cisco, and Siemens, to Microsoft Teams voice and Five9s across 125 sites in North America.
• Support a user base of 5,000 people, ensuring seamless transition and minimal disruption.
• Configure and manage AudioCodes, routing, and other telephony-related tasks.
• Oversee the migration process for each site, with an estimated completion time of one month per site.
• Collaborate with cross-functional teams to ensure successful implementation and integration.
• Provide technical expertise and troubleshooting support throughout the migration process.
• Document processes, configurations, and best practices for future reference.

Qualifications:

• Extensive experience with multiple legacy telephony systems, including Nortel, Avaya, Cisco, and Siemens.
• Proven track record of successful Five9s migration projects.
• Strong knowledge of Microsoft Teams voice and related technologies.
• Proficiency in configuring and managing AudioCodes and routing.
• Familiarity with Informacast for overhead paging systems.
• Experience with tools and technologies such as Session Border Controllers (SBCs), SIP Trunking, and VoIP protocols.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and remotely, managing multiple tasks and priorities.
• Strong communication and collaboration skills.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Medical insurance

Vision insurance

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