Telephony Delivery Project Manager

ZipRecruiter; Town of Florida (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading medical technology firm is seeking a Telephony Delivery Project Manager for a 12+ months contract based in Florida, with remote work flexibility. This role involves overseeing the implementation of contact center technologies and managing cross-functional teams. Candidates must have extensive experience in telephony project management within regulated industries and possess strong analytical and communication skills. Competitive pay and benefits are offered.

Benefits

Health insurance

401(k) plan

Paid sick leave

Qualifications

• Five or more years of experience in technical telephony project management.
• Prior experience within a regulated industry.
• Proficiency with MS Office skills, particularly in PowerPoint, Excel, and Word.

Responsibilities

• Lead the full lifecycle implementation of contact center technologies.
• Develop and manage detailed project plans, budgets, timelines, and resource allocations.
• Coordinate cross-functional teams including IT, operations, customer service, compliance, and vendors.

Skills

Telephony/Contact Centre Project Management

Cross-Functional Project Delivery in Regulated Industries

CRM & Systems Integration Expertise

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Education

Bachelor’s Degree

Tools

Salesforce

Jira

Confluence

Brightree

Job description

Immediate need for a talented Telephony Delivery Project Manager. This is a 12+ months contract opportunity with long-term potential and is located in Stuart, FL (Remote).

Key Responsibilities:

• Lead the full lifecycle implementation of contact center technologies, including Genesys Cloud, NICE CXone, and related components (IVR, ACD, WFM, QM, analytics).
• Develop and manage detailed project plans, budgets, timelines, and resource allocations.
• Coordinate cross-functional teams including IT, operations, customer service, compliance, and external vendors.
• Ensure seamless integration with CRM platforms, ticketing systems, and other enterprise applications.
• Manage project scope, risks, and change control processes to ensure successful delivery.
• Oversee testing, training, and go-live activities, ensuring operational readiness and user adoption.
• Monitor post-implementation performance and drive continuous improvement initiatives.
• Ensure compliance with data privacy, security, and industry regulations (e.g., HIPAA, PCI-DSS).

Key Requirements and Technology Experience:

• Key Skills: Telephony/Contact Centre Project Management
• Cross-Functional Project Delivery in Regulated Industries
• CRM & Systems Integration Expertise
• Bachelor’s Degree
• Five or more years of experience in technical telephony project management
• Prior experience within a regulated industry (e.g., medical device, pharma, automotive, aerospace)
• Managed/supported projects cross-functionally in an iterative, fast-paced environment
• Excellent verbal and written communication skills required
• Strong analytical, problem-solving, and communication skills
• High attention to detail while managing multiple sophisticated deliverables and stakeholder groups required
• Ability to learn quickly, deal with ambiguity, take initiative and achieve results required
• Proficiency with MS Office skills, particularly in PowerPoint, Excel, and Word, as well as Salesforce, SharePoint, Jira, Brightree, Telephony Solutions, and Confluence.
• Proven organization and time management skills

We offer a competitive pay range of $75 - $80/hour, as well as employee benefits including health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Our client is a leading medical technology industry. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local laws.