Telephonic Nurse Spec

Neovance; United States; Remote; USD 75,000 - 90,000; Full time

Job summary

Neovance is seeking a Telephonic Nurse Specialist to support patient access programs. This role involves advising patients on treatment, managing clinical inquiries, and providing educational support while maintaining documentation. Ideal candidates will have an RN license, strong communication skills, and a dedication to patient care. This is a full-time remote position requiring excellent customer service and problem-solving abilities.

Benefits

Comprehensive benefits package

Medical, Dental, Vision coverage

401(K) plan

Paid time off (PTO) and Flexible time off (FTO)

Company bonuses where applicable

Qualifications

• Current RN license in good standing required.
• 4+ years of healthcare or customer service experience preferred.
• Bachelor's degree or working towards one is strongly preferred.

Responsibilities

• Support operations of patient access programs by interacting with patients.
• Handle inbound and outbound calls related to clinical support.
• Document adverse events and provide clear information to patients.

Skills

Communication

Customer Service

Problem-Solving

Collaboration

Project Management

Tech Proficiency

Detail Orientation

Training

Education

RN License

Bachelor's Degree in related field (preferred)

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Job Overview

The Nurse Specialist is responsible for supporting the operations of Neovance Patient Access patient support and access programs. This individual interacts primarily with patients and care partners who are receiving clinical support services from a program. Examples of this type of support may include contact center based-services, such as advising patients on dosing, guiding patients through product administration, providing approved recommendations to patients on managing side effects, discussing medication adherence with patients, or field-based services, such as on-site patient injection training

Telephonic Nurse Specialist

US - Remote

Job Overview

The Nurse Specialist is responsible for supporting the operations of Neovance Patient Access patient support and access programs. This individual interacts primarily with patients and care partners who are receiving clinical support services from a program. Examples of this type of support may include contact center based-services, such as advising patients on dosing, guiding patients through product administration, providing approved recommendations to patients on managing side effects, discussing medication adherence with patients, or field-based services, such as on-site patient injection training

Additionally, this individual may be responsible for preparing monthly and ad hoc project-specific reports. The Nurse Specialist also serves as a subject matter expert on programs and is first point of contact for clinical care program calls.

The Nurse Specialist may be either contact-center based or field-based.

Summary Of Responsibilities

The Telephonic Nurse Specialist is expected to support program(s) in the following areas (but not limited to):

• Makes scheduled outbound calls and responds to inbound calls from patients and other customers regarding clinical aspects of a product, product administration, and adherence to medical therapies or treatments or for other related issues. Conducts follow up calls or sends follow up correspondence as necessary according to the program’s guidelines.
• Reviews approved therapy or treatment-related information with callers and identifies potential barriers to treatment. Within guidelines approved by the program’s sponsor, helps identify solutions to improve access and to help patients remain on prescribed treatment. Provides approved information to patients and their caregivers in a clear, caring way so that they may make informed choices.
• Keep case notes and tracks cases effectively using proprietary computer system. Establishes appropriate activity plans to trigger next call, correspondence, or intervention.
• May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.
• May conduct /behavioral interviewing and motivational coaching calls with patients to encourage them to be adherent to their medication as prescribed.
• Documents adverse events and provides reporting per Neovance and client policies and procedures
• All other duties as needed or
  
  

Qualifications (Minimum Required)

• Strong communication skills: Clear, concise written and oral expression.
• Customer service focus: Empathetic, exceptional service delivery tailored to individual needs.
• Problem-solving and initiative: Identifies issues, takes action, and proposes solutions.
• Collaboration and independence: Thrives in teamwork environments and works effectively alone.
• Project management: Good judgment, multi-project handling, urgency in meeting deadlines.
• Tech proficiency: Intermediate to advanced skills in Microsoft Excel, PowerPoint, Word, and program-specific systems.
• Training and enthusiasm: Energetic and innovative, passionate about developing ideas.
• Detail orientation and retention: Quick learner with a focus on accuracy and thoroughness.
• Therapy engagement support: Educates and empowers customers to stay engaged in their therapy journey.
  
  

Experience (Minimum Required)

• The Telephonic Nurse Specialist will hold a current RN license in good standing in the state of practice.
• Will ideally hold a bachelor’s degree or evidence of continual work toward a degree is strongly preferred.
• Four or more years of healthcare or customer service experience is preferred.
  
  

Physical Demands / Work Environment

• The Telephonic Nurse Specialist will work under normal office The environment is energetic and fast paced.
• Must be able to sit for long stretches and adhere to scheduled breaks and
• The Telephonic Nurse Specialist will typically work an eight-hour workday within the program’s hours of operations, with an hour or half hour of unpaid Shifts vary by site and may start as early as 8:00 am Eastern Time and end as late as 8:00 pm Eastern Time, Monday to Friday. The actual schedule will be determined by the assigned program. Occasional overtime may be required.
• The Telephonic Nurse Specialist must be able to work from a virtual office, free of distractions or interruptions.
• Travel will vary based on the program assigned. Call center employees may be asked to travel occasionally to meet program needs
  
  

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time, or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Pharmaceutical Manufacturing

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