Telephonic Counselor

Medical Mutual; Cleveland (OH); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading health insurance company is seeking a qualified counselor to provide telephonic and virtual support for its Employee Assistance Program. Candidates should have a Master's degree in behavioral health and substantial clinical experience. This role allows for remote work and provides a comprehensive benefits package, including health insurance, a 401(k) with company match, and career development opportunities.

Benefits

Flexible remote working arrangements

On-site fitness centers

Tuition reimbursement up to $5,250 per year

Qualifications

• 5 years of experience as an Employee Assistance Program Counselor or equivalent behavioral health clinical experience.
• Licensed Mental Health Clinician or similar certification preferred.

Responsibilities

• Conduct telephonic triage and assessment, providing support to members.
• Make clinical determinations in alignment with company policies.
• Provide referrals to service providers as necessary.

Skills

Assessment

Triage

Research

Case management

Education

Master's degree in behavioral health field

Tools

Microsoft Office

Job description

Overview

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Provides telephonic/virtual, and/or face to face counseling, coaching, resource coordination, and case management for Employee Assistance Program members who call for immediate support. Manages consultations with human resources managers, referrals, documentation, and research.

This position allows you the flexibility to work remotely.

Responsibilities

• Conducts telephonic triage and assessment, providing in the moment support to members on issues, including but not limited to behavioral health, substance abuse, relationship, and work-life, and coordinates resources.
• Coordinates and completes case management of intakes.
• Makes clinical determinations in adherence with Company risk policy and in the member and Company's best interest.
• Provides referrals to service provider network and/or other resources as appropriate for financial concerns, legal concerns, personal assistant, and work-life requests.
• As assigned, provides face to face and telehealth intake assessments triage, coaching, brief solution-focused counseling to members on issues, including but not limited to behavioral health, substance abuse, relationship, and work-life issues.
• Assists co-workers/afterhours vendor with case completion and follow up.
• Consults with service providers to make referrals and complete session authorizations. Follows cases to completion.
• Utilizes computer-based case management system to complete professional documentation.
• Consults with Human Resources and supervisory personnel from client companies regarding employee issues and concerns.
• Maintains industry knowledge, ethical code, and licensure requirements in the state of licensure.
• Performs other duties as assigned.

Qualifications

• Master's degree in behavioral health field (social work, psychology, counseling, or related field).
• 5 years of experience as an Employee Assistance Program (EAP) Counselor or equivalent behavioral health clinical experience.

Professional Certification(s):

• Licensed Mental Health Clinician, Certified HR Professional, or Certified EAP Counselor preferred (or other industry recognized licenses: psychology, social work, etc.).
• Active, current, and unrestricted license in the state employed may be required for face-to-face counseling.

Technical Skills and Knowledge:

• Assessment, triage, in the moment support, research and case management skills.
• Intermediate proficiency using Windows-based programs and applications, including Microsoft Office skills.
• Knowledge of behavioral health conditions, levels of care, and discharge planning.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) regulations.

Benefits and Perks

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Includes access to weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria at the Brooklyn, OH headquarters.
• Discounts at many places in and around town for Medical Mutual team members.
• Opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Medical, dental, vision, life and disability insurance.
• Access to an Employee Assistance Program with counseling, coaching, and work-life resources.
• Company holidays and up to 16 PTO days in the first year, with carryover options.
• Parental leave after 120 days of service for eligible employees.

An Investment in You

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year.
• Diverse, inclusive culture with Business Resource Groups.

About Medical Mutual

Medical Mutual is a mutual company owned by policyholders and focused on serving customers and communities, not shareholders.

We are trusted by businesses and nonprofit organizations throughout Ohio to provide health, life, disability, dental, vision and indemnity plans, including stop loss, Medicare Advantage, Medicare Supplement and individual plans, serving more than 1.2 million Ohioans.

Founded in 1934, Medical Mutual has a long history in the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing. #LI-JT1 #LI-HYBRID

Job Details

• Primary Location: United States
• Job: 7 - General Staff
• Organization: Employee Services, Inc
• Schedule: Regular
• Shift: Standard
• Employee Status: Individual Contributor
• Job Type: Full-time
• Job Level: Day Job
• Job Posting: Oct 10, 2025, 6:29:44 PM