Telephonic Case Manager

Paradigm; Dallas, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Premium bonus

Catastrophic pay

Reimbursements (cell phone, internet)

401(k) matching

Life and disability insurance

Flexible spending

HSA contributions

Paid time off

Volunteer time

Learning and development

Job summary

Paradigm is seeking a full-time Telephonic Case Manager with a compact RN license to work Monday–Friday in the Central time zone. This remote role provides ongoing medical case management for injured individuals, coordinating services, exploring vocational options, and securing suitable employment or return-to-work solutions.

You will collaborate with claimants, examiners, employers, attorneys, and medical providers to ensure timely, quality care and outcomes.

Qualifications

• Unencumbered compact RN license required.
• Additional unencumbered CA RN license preferred.
• CCM strongly preferred; national or regional certifications may be required by jurisdiction.
• Licenses/certifications must be current and allow practice in the United States.

Responsibilities

• As a Telephonic Case Manager, provide remote medical case management for injured individuals.
• Coordinate medical services, assess progress, and explore vocational options with the worker and employer.
• Engage with claimants, examiners, employers, attorneys, and medical providers to support return‑to‑work goals.

Skills

Compact RN license

CA RN license

CCM certification

Certifications

Job description

Posted Wednesday, August 26, 2026 at 5:00 AM

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’reproud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®,and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list . These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to role of a nurse case manager at Paradigm.

We are seeking a full-time, benefitted Telephonic Case Manager with compact RN license (and preferred additional CA RN license) to work Monday – Friday in Central time zone.

As a Telephonic Case Manager (TCM), you will provideremote medical case management services to injured individuals, many of whom were industrially injured. This position will assist consumers in their recovery so that they may return to the highest level of function as possible. The TCM ensures that medical services are coordinated and assessed frequently, vocational options are explored with the injured worker and their employers, and pre-injury employment or alternate employment is secured. In the role of TCM, this position works with all parties to the claim including: the injured person, the claim’s examiner, employer, attorneys (plaintiff and defense) and medical providers.

At Paradigm, People Come First
It's more than a job. It's a passion. Work at Paradigm, and you’ll find deep satisfaction knowing you’re making a profound difference in people’s lives.

• Meaningful work: better outcomes for all isn’t just our tagline. It’s what guides us to do our best—every day. At Paradigm, you’ll find an authentic connection between the work you do and your passion for making a difference in the world.
• Exceptional people: You'll work alongside smart people who share a commitment to excellence and a dedication to service. We're not here just for a "job." We're here to transform lives.
• Collaborative culture: At Paradigm, a spirit of collaboration and care is evident in everything we do. We promote a culture of inclusivity and value diversity of all kinds including thought, knowledge, and experience. No matter the team, everyone works together toward a common goal to deliver exceptional outcomes.

Qualifications:

• Unencumbered compact RN license required
• Additional unencumbered CA RN license preferred
• CCM strongly preferred. Case Managers may also need regional or national certifications and must adhere to the standards of practice outlined by the specific national certifying body or the jurisdictionally accepted standards of practice.
• Professional licenses or certifications required to meet qualifications for this position must be current, unrestricted and allow for practice within a state or territory of the United States
• Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives- Paradigm’s financial benefits help prepare you for the future: competitive salaries,5% premium bonuspaid over productivity requirements,premium pay for catastrophic files, cell phone and internet reimbursement, mileage reimbursement (federal rate), 401(k) matching contributions, employer-paid life and disability insurance, flexible spending, and employer-matched HSA contributions.
• Vacation - We believe strongly that work-life balance is good for you and for our company. We offer paid time off, paid holidays, and a personal holiday.
• Volunteer Time - We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
• Learning and development - One of Paradigm's core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways from our Dedicated Training Department that offers an 8-12 week new hire onboarding program.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at [e-mail].

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster