Telephonic Care Navigator - Remote in AR

UnitedHealth Group; Little Rock (AR); Remote; Confidential; Full time

Job summary

An innovative health care organization is seeking dedicated Care Navigators to join their team. This role involves engaging with members through telephonic outreach, educating them on their health care options, and providing essential support services. As part of a collaborative interdisciplinary team, you will help patients navigate the health system, ensuring they have access to necessary resources for their well-being. With a focus on caring and connecting, this position offers the chance to make a significant impact on patients' lives while enjoying a flexible work environment. If you're passionate about helping others and thrive in a dynamic setting, this opportunity is for you.

Benefits

3 weeks of paid training

Flexible work schedule

Health benefits

Career growth opportunities

Qualifications

• Experience in customer service and telephonic outreach is essential.
• Strong communication skills to educate and assist members.

Responsibilities

• Conduct telephonic outreach to members and educate them on care options.
• Assist members in accessing community resources and scheduling appointments.

Skills

Customer Service

Communication Skills

Telephonic Outreach

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Auto-dialer

Healthcare Management Software

Job description

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Optum At Home product, together with an interdisciplinary care team we help patients navigate the health care system, and connect them to key support services. This preventive care can help patients stay well at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

Our Care Navigators have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.

This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 9:00am - 5:30pm local time. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located in Arkansas.

We offer 3 weeks of paid training. The hours of training will be an 8-hour shift between 9:00am - 5:30pm local time, Monday - Friday.

If you are located in the State of Arkansas, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Completes telephonic outreach to DSNP/CSNP members utilizing multiple outreach modes: including auto-dialer, manual and inbound calls
• Educates member on gaps in care and assists with closure of gaps, including scheduling provider appointments
• Assists members with social determinants of health and links to community resources
• Ensures member has access to PCP
• Outreaches members on caseload consistent with program guidelines
• Consistently meets metrics, both quality & performance
• Provides excellent customer service to both members and providers
• Constantly maintains schedule adherence and good attendance
• Maintains confidential health information according to state and federal regulations including HIPAA

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as