Telephonic Care Coach

Humana Inc; Salt Lake City (UT); Remote; USD 54,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Parental leave

Disability insurance

Life insurance

Job summary

CenterWell Home Health is seeking a Telephonic Care Coach to join our care management team in a remote role. You will report to the Manager, Care Management and support members by coordinating services and resources to achieve optimal wellness outcomes.

Ideal candidates have at least 2 years of related experience, strong MS Office skills, and exceptional communication. The position requires adherence to healthcare standards, with occasional travel to Humana offices for training or meetings.

Qualifications

• 2+ years of related experience.
• Proficiency with MS Office: Outlook, Word, Excel, SharePoint and Teams.
• Ability to use various electronic information applications.
• Exceptional verbal and written communication and interpersonal skills.
• Passionate about improving consumer experiences.

Responsibilities

• Coordinate services and resources to support member wellness.
• Identify and resolve barriers to care.
• Monitor patient progress toward outcomes using assessments and conversations.
• Understand work area concepts, standards, regulations and procedures.
• Make decisions about own work priorities guided by precedent and policy.

Skills

MS Office Suite

Outlook

Word

Excel

SharePoint

Teams

Communication Skills

Interpersonal Skills

Customer-focused

Education

Bachelor's degree in health and human services

Job description

Become a part of our caring community

Availability/Shift details:

• Full time 40 hours a week.




• The schedule will be 8 hour shifts, 5 days a week Monday-Friday. Standard working hours are from 9am-5:30pm EST. Based on business needs, the schedule may vary and could be scheduled for an 8 hour shift ending as late as 7pm EST.




• May require holiday and weekend coverage in the future based on business needs.

As the Telephonic Care Coach, you will report directly to the Manager, Care Management. You will be responsible to:

• Employ a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources.




• Identify and resolve barriers that hinder effective care.




• Ensure patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, and conversations with member.




• Understand own work area professional concepts/standards, regulations, strategies and operating standards.




• Make decisions regarding own work approach/priorities, and follows direction.




• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Use your skills to make an impact

Required Qualifications

• 2 or more years of related experience.




• Proficiency with the following Microsoft Office Programs: Outlook, Word, Excel, SharePoint and Teams.




• Ability to use a variety of electronic information applications/software programs.




• Exceptional verbal/written communication and interpersonal skills.




• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

• Bachelor's degree in health and human services field.




• Prior experience with Medicare & Medicaid recipients.




• Previous experience with electronic case notes documentation and experienced with documenting in multiple computer applications/systems.




• Experience with health promotion, coaching and wellness.




• Knowledge of community health and social service agencies and additional community resources.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$53,700 - $72,600 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 10-02-2026

About us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources