Telephonic Behavioral Health Caseworker

AmeriHealth Caritas; Columbia (SC); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Telephonic Behavioral Health Case Worker to join their mission-driven team. This remote role focuses on managing care for members with behavioral health conditions, utilizing strong assessment and communication skills to improve health outcomes. The ideal candidate will have a Bachelor's degree in Human Services and experience working with serious mental illnesses. Join a company that values diversity, equity, and inclusion while offering comprehensive benefits and a supportive work environment. Make a meaningful impact in the lives of those in need and help build healthier communities.

Benefits

Competitive Pay

Paid Time Off

Health Insurance from Day 1

401(k)

Tuition Reimbursement

Qualifications

• 2+ years of experience with Serious Mental Illness (SMI) members.
• Proficiency in managing large caseloads and developing care plans.

Responsibilities

• Manage and coordinate care for Members with behavioral health conditions.
• Conduct telephonic visits for education and assessment.

Skills

Assessment Skills

Communication Skills

Critical Thinking

Clinical Knowledge

Documentation Skills

Education

Bachelor's Degree in Human Services

Master's Degree in related field

Tools

MS Office (Word, Excel, Outlook)

Electronic Case Management Platform (Jiva)

Job description

This role is remote however candidates MUST reside in South Carolina.

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

Responsibilities:

The Telephonic Behavioral Health Case Worker is responsible for managing and coordinating care, services, and social determinants of health for Members with behavioral health conditions and acute, chronic, and medically complex needs. Serves as the primary point of contact for the care team that includes Members, physicians as well as community supports to guide members in achieving their optimal level of health. Utilizes strong assessment and communication skills, critical thinking, and clinical knowledge to identify issues, gaps in care, and barriers to care. The Telephonic Behavioral Health Case Worker develops a plan of care through shared decision-making with the Member/caregiver and in collaboration with providers and other care team members to improve the Member’s health status and compliance with treatment plans and promote self-management. The Telephonic Behavioral Health Case Worker is also responsible for the following:

Support Members during transitions of care through assessment, coordination of care, education of the discharge plan of care, referrals, and evaluation of the plan's effectiveness.

Review the medication list and help members coordinate pharmacy needs with a community pharmacist to ensure medication reconciliation is completed when any changes occur.

Evaluate, monitor, and update the care plan through regularly scheduled follow-up contacts based on the Member/caregiver's progress, needs, and preferences.

Establishes points of contact in order to collaborate with identified community, medical, and/or behavioral health teams.

Maintain timely, complete, and accurate documentation of Member interactions in ACFC electronic care management platforms where applicable.

Monitor appropriate utilization and coordinate services with other payer sources, make appropriate referrals, and identify and escalate quality of care issues.

Develop a working knowledge of ACFC electronic care management platforms, care management programs, policies, standard operating procedures, workflows, Member insurance products and benefits, community resources and programs, and applicable regulatory, state, and NCQA requirements.

May identify cases to be presented at care management rounds and follow up with providers on recommendations to achieve optimal outcomes for Members.

Support a positive workplace environment, collaborate, and share clinical knowledge and skills to support our culturally and demographically diverse Member population.

Conduct telephonic visits with Members for education and/or assessment.

Other duties as assigned.

Education/Experience:

• Required Bachelor's Degree in Human Services (i.e., social work, psychology, sociology, early childhood education, child development, criminal justice) or related field. Masters prepared will be given preferred consideration.
• 2 years of proven professional experience working directly with SMI members (Serious Mental illnesses ) aged six and up who may have one of the following conditions: Psychotic Disorders, Bipolar Disorders, Major Depression.
• 2 years of social services experience, engaging with clients (e.g., individuals, families, communities), routinely assessing their needs, connecting them to services, and monitoring their progress.
• Proficiency using MS Office (Word, Excel, Outlook), internet applications, and electronic medical record and documentation programs. Electronic Case Management Platform (i.e. Jiva)
• Must be able to manage a large caseload of up 60 members and support during transitions of care through assessment, coordination of care, education of the discharge plan of care, referrals, and evaluation of the plan's effectiveness.
• Strong documentation and record-keeping skills are required, emphasizing accuracy and adherence to established methods.
• Proven professional expertise in assessing members' situations, developing care plans, and teaching self-management. in assessing member's situation, developing a care plan, and teaching self-management. Skilled in working one-on-one with members, effectively communicating preventative health and management philosophies, and presenting health education materials to both individuals and small groups.

Diversity, Equity, and Inclusion

At Amerihealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

We keep our associates happy so they can focus on keeping our members healthy.

Our Comprehensive Benefits Package

Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.