Telephone Triage RN - REMOTE, PRN

Cleveland Clinic; Independence (OH); Remote; USD 60,000 - 90,000; Part time

Job summary

A leading healthcare provider is seeking a Telephone Triage RN for a remote, PRN position. This role involves assessing patient needs over the phone, coordinating care for hospice patients, and conducting home visits as needed. Candidates should have a strong nursing background, effective communication skills, and the ability to work independently in a demanding environment.

Qualifications

• Must possess a current state licensure as a Registered Nurse (RN).
• Basic Life Support (BLS) certification required.
• Preferred experience in hospice and telephone triage.

Responsibilities

• Triaging and providing resolution to hospice department calls.
• Completing admission assessments and reassessments.
• Managing patient care and documentation effectively.

Skills

Critical thinking

Assessment skills

Communication

Customer service

Education

Graduate of an accredited school of professional nursing

BSN preferred

Job description

Join to apply for the Telephone Triage RN - REMOTE, PRN role at Cleveland Clinic

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Join to apply for the Telephone Triage RN - REMOTE, PRN role at Cleveland Clinic

Responsible for providing over the phone assessment through active listening and questioning process, documenting phone encounters and providing hospice instruction based on established protocol. Coordinate patient care activities with patient, family, caregivers or hospice staff. Performs direct patient care home visits as assigned.

This PRN position is to work from home after orientation. Due to technical support and meetings, this position is for candidates who live within an hour of Cleveland.

Responsibilities:

• Responsible for effectively triaging and providing resolution to all hospice department telephone calls regarding active or referred patients.
• Accepts verbal telephone orders from physicians to add/change services being provided to active patients and processes accordingly in the system.
• Assesses patient needs, determines and initiates appropriate action or response to meet identified needs.
• Assesses physician needs, provides requested information and/or guidance or service as appropriate or forwards to the appropriate person on the management team.
• Initiates and independently completes appropriate follow-up activities, including appropriate communication with patient/caregiver, agency staff, physician (as applicable) and complete documentation of events and interventions.
• Communicates as applicable to field staff, office staff, and physicians.
• Assists, reviews, researches, and resolves active patient and referral complaints and records outcomes accordingly to meet regulatory compliance standards.
• Performs direct patient care home visits as assigned during periods of high volume, low staffing, or as patient needs indicate the need for increased staffing.
• When working in the field in the role of RN, Hospice:
• Performs accurate and complete admission assessments and reassessments within specified time frame.
• Assesses patient for safety risks, abuse and neglect.
• Assesses and documents patient’s pain using appropriate pain scale and manages patient’s pain.
• Prioritizes and documents patient problems based on assessed needs/problems in collaboration with patient, family and health care team.
• Plans delivery of patient care in collaboration with other disciplines to promote wellness and facilitate the discharge planning process.
• Delegates appropriate components of the care plan to other members of the disciplinary team.
• Provides supervision, assessment, planning and direct patient care to hospice patients in accordance with agency policies and procedures and the plan of care established by the interdisciplinary team.
• Administers medication and treatments safely and accurately with a focus on patient comfort.
• Coordinates care for managing a caseload of patients.
• Documents changes in patient condition and effectiveness and timeliness of care/interventions.
• Evaluates, updates and revises plan of care to facilitate achievement of expected outcomes.
• Assesses educational needs of patients, care givers and family considering cultural issues and other special challenges.
• Provides teaching and educational material to the patient and/or significant other concerning the following topics when applicable: diagnosis, diagnostic tests and procedures, safe and proper use of equipment, reason for and safe use of medication food/drug interactions, injury prevention, self-care and nutritional needs.
• Other duties as assigned.
  
  

Education:

• Graduate of an accredited school of professional nursing required. BSN preferred.
  
  

Certifications:

• Current state licensure as Registered Nurse (RN).
• Basic Life Support (BLS) through American Heart Association (AHA).
• Valid Ohio Driver's license upon hire; per policy 8-175 thereafter.
• Proof of automobile insurance coverage with $100,000/$300,000 coverage, upon hire; per policy 8-175 thereafter.
  
  

Competencies:

• Good clinical judgment, careful listening, critical thinking skills and assessment / problem solving skills.
• Strong customer service skills, including both verbal and written communication skills.
• Strong computer skills.
• The ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
  
  

Work Experience:

• Minimum one year current clinical experience as a registered nurse.
• Minimum one year experience in an acute medical-surgical or critical care setting.
• Previous hospice experience is preferred.
• Previous telephone triage experience is preferred.
  
  

Physical Requirements:

• Manual dexterity to operate office equipment.
• Requires good visual acuity through normal or corrected vision. Must be able to hear normal conversation.
• Requires full range of body motion including handling and lifting packages, manual and finger dexterity, and eye-hand coordination.
• Requires standing and walking for extensive periods of time.
• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Physical Demand requirements are in excess of those for Light Work.
  
  

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.
  
  

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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