Telephone Triage RN

St. Paul's Senior Services; San Diego (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible vacation

Sick time

Education reimbursement

PSLF eligible

403(b) with match

Child care

Career growth

Job summary

St. Paul’s PACE Corp in San Diego, CA, seeks a full-time Triage Registered Nurse (RN) for the PACE program. The role involves direct patient care, collaboration with the IDT, and coordination with health care providers across settings. Typical schedule is Monday–Friday, 8:00 AM–4:30 PM.

The RN must hold a CA license with BSN or higher preferred. Minimum one year RN experience; PACE/clinic/hospice/home health and telephone triage experience are preferred. Travel to multiple sites is required.

Qualifications

• Current RN license in California
• Minimum of one year RN experience; PACE, clinic, hospice, or home health preferred
• Experience as a telephone triage nurse preferred

Responsibilities

• Assess and anticipate patient nursing needs; develop an individualized plan of care
• Collaborate with the Interdisciplinary Team (IDT) and primary care physician
• Provide patient and family education on goals of care, medications, procedures, safety and diet/nutrition
• Complete documentation according to agency standards and regulatory requirements
• Communicate effectively; participate in team decisions and conflict resolution as needed
• Travel to multiple work locations; support RN Case Managers and IDT
• All other duties as assigned

Skills

Telephone triage

Education

RN license (CA)

BSN or higher (preferred)

Job description

St. Paul's PACE Corp, 3444 Camino Del Rio North, SAN DIEGO, California, United States of America

Job Description

San Diego’s St. Paul's PACE program (Program of All-Inclusive Care for the Elderly). This innovative program is for individuals 55 years or older, who are living with chronic illness, or disabilities and need coordinated medical care to continue living as independently as possible in their home and community. The healthcare teams at St. Paul’s PACE provide a hands-on approach coordinating medical, social, and home care services so individuals no longer need to manage their medical care alone.

This is a Full-time position with a typical schedule of Monday - Friday, 8:00AM - 4:30PM.

Job Summary: The Triage Registered Nurse (RN) is responsible for providing nursing services to assigned patients. RNs provide direct patient care, collaborate with other Interdisciplinary Team (IDT) members within the care team, and with other health care providers across various care settings.

Patient care provided by RNs is delivered in a manner that promotes an interdisciplinary team approach, respects patients' and families' goals for care, and meets Medicare/Medicaid conditions of participation and accreditation requirements. The RN practices in alignment with the organization’s mission, values, and clinical philosophy. Upon request, participates in all areas of clinical services.

Duties and Responsibilities

• Comprehensively assesses and anticipates all aspects of the patient’s clinical nursing needs, pain, and other symptoms and, in collaboration with the primary care physician, develops an individualized plan of care PRN.
• Incorporates participant/ caregiver preferences and goals within the plan of care.
• Supports and respects the participant and/or caregivers' unique diversity, including spiritual and cultural beliefs.
• Completes documentation accurately and completely as per agency standards and in compliance with regulatory standards.
• Provides patient and family education as appropriate; areas of education include, but are not limited to goals of care, personal care, medications, procedures, safety, diet and nutrition, disease process, death, and dying.
• Contributes to the team, utilizes team resources, supports team decisions, and maintains positive working relationships with all team members.
• Works collaboratively with volunteers and provides ongoing support and guidance.
• Demonstrates effective verbal, written, and electronic communication skills; gives and receives feedback in a timely, open manner; engages collaboratively in conflict resolution processes as needed.
• Is flexible and responsive in meeting and exceeding the expectations of all customers, both internal and external.
• Participates in mandatory educational activities and required meetings.
• Is competent in using agency information and technology systems.
• Performs in a supportive role to the IDT – Case Managers, answering calls coming into the agency with response to the telephone call by delegating tasks.
• Performs in a supportive role to the RN Case Managers, answering calls coming into the agency in response to the telephone call.
• Travel to multiple work locations
• All other duties as assigned.

Qualifications and Requirements:

• Education
  • Current RN license in the state of California
  • BSN or higher degree preferred
• Experience
  • Minimum of one year RN experience – PACE (Program of All-Inclusive Care for the Elderly), clinic, hospice, or home health experience preferred
  • Previous experience as a telephone triage nurse preferred
• Flexible Vacation Time - 17 days!
• Paid Sick Time
• Education reimbursement - up to $3,000 a year!
• Qualified Public Student Loan Forgiveness (PSLF) employer
• 403(b) with match
• Child care available
• Upward mobility!

You Make Us Who We Are!

At St. Paul’s Senior Services, we believe a diverse workforce has driven our history of enriching the lives of senior communities in San Diego, which is why we are committed to cultivating an environment where you feel empowered, supported and respected. By valuing your unique perspective, voice, strengths, experience and background, we aim to foster a culture where you feel included and comfortable being your true self. You matter!

St. Paul's is the leading provider of caring senior services since 1960. We have locations throughout San Diego County including 5 in San Diego (Bankers Hill), 2 in Chula Vista, and 1 in El Cajon. St. Paul's strives to be the most outstanding and innovative senior home and service provider in California. We are dedicated to serving the physical, spiritual and social needs of the elderly and community, fostering a culture of diversity and inclusion within the highest quality facilities, health care and programs consistent with affordable costs.

YOU MUST BE ABLE TO CLEAR FINGERPRINTS THROUGH DOJ AND FBI IN ADDITION TO A DRUG SCREEN CLEARANCE.

St. Paul’s Senior Services is an Equal Opportunity Employer