Telephone Triage Registered Nurse

HCA Healthcare; Orlando (FL); Remote; USD 65,000 - 85,000; Full time

Job summary

A healthcare organization in Florida is seeking a Registered Nurse for work-from-home telehealth triage. The role involves providing clinical advice, managing patient information, and collaborating with care teams. Candidates should possess an Associate Degree in Nursing and have at least 3 years of bedside nursing experience. This position offers competitive benefits and is part of a larger community dedicated to quality patient care.

Benefits

Comprehensive medical coverage

401(k) Plan with matching

Education assistance

Employee Stock Purchase Plan

Qualifications

• 3+ years of experience in bedside nursing required.
• BLS Certification is required.
• Telehealth experience is helpful, not required.

Responsibilities

• Provide nurse advice and triage services to consumers calling with clinical questions.
• Utilize nursing skills to provide telephone nurse triage and/or health advice.
• Document caller information and outcomes accurately in the system.

Skills

Compassionate communication

Clinical decision-making

Documentation accuracy

Customer service orientation

Education

Associate Degree in Nursing or RN Diploma

Bachelor's Degree in Nursing

Tools

Relational database system

Job description

Overview

This Work from Home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare Hospital. Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA.

Shift Schedule: Evening and Night shifts.

Note: Eligibility for benefits may vary by location.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing.

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more.

• Consumer discounts through Abenity and Consumer Discounts.

• Retirement readiness, rollover assistance services and preferred banking partnerships.

• Education assistance (tuition, student loan, certification support, dependent scholarships).

• Colleague recognition program.

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Job Summary and Qualifications

As a Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as "Assess, Perform, Teach, and Manage." You will also act as an advocate for patients, families, and caregivers, embodying the organization\'s vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes.

In this role you will:

• Provide nurse advice and triage services to consumers calling with clinical questions.

• Provide appropriate compassionate advice to callers using evidence-based clinical decision tools to help callers make personal health decisions. Make cross referrals as indicated. Facilitate referrals and event registration through internal transfer mechanisms.

• Utilize nursing skill and approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms.

• Facilitate referrals for health services as appropriate via telephone and perform all components of call processing.

• Ensure performance standards are met and accept constructive feedback.

• Speak with a pleasant, professional phone voice and provide superior customer service to create an exceptional patient experience.

• Document caller information and outcomes in a relational database system accurately and as prescribed by current standards and policies.

• Maintain confidentiality, HIPAA and PHI compliance.

• Communicate appropriately and clearly with departmental management, co-workers and callers and exhibit willingness to master new work routines and methods. Provide homecare, advice and/or education to callers that respects cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserves caller’s autonomy, dignity and rights. Maintain and contribute to a collaborative professional and ethical work environment.

• Actively participates in team meetings and engages in the processes of the contact center.

Qualifications that you will need

• Associate Degree in Nursing or RN Diploma – Required.

• Bachelor\'s Degree in Nursing – Preferred.

• 3+ years of experience in bedside nursing required.

• Telehealth experience helpful, not required.

• BLS Certification Required.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Telephone Triage Registered Nurse opening. Qualified candidates will be contacted for interviews.Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.