Telephone Sales Agent, IRD

Montage International; Town of Montana (WI); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Free meals

Free uniforms

401(k) retirement plan

Hotel discounts

Healthcare benefits

Job summary

Montage International is seeking a Telephone Sales Agent to support the In‑Room Dining department by taking orders, answering calls, and providing menu guidance. You will enter orders accurately into the POS system, coordinate with kitchen staff, and upsell promotions to enhance guest experiences at our Big Sky property.

Ideal candidates are friendly, engaging, and able to work a flexible schedule including weekends and holidays; hospitality or food and beverage experience is a plus.

Qualifications

• Ability to work a flexible schedule including weekends and holidays.
• Food and beverage experience is a plus.

Responsibilities

• Answer incoming calls and take guests' orders via phone or digital platforms and special requests.
• Provide menu recommendations and address guest inquiries regarding ingredients, allergens, or dietary needs.
• Enter guest orders into the POS system accurately, recording special requests.
• Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders.
• Upsell menu items, promotions, and special offerings to enhance the guest experience.
• Process payment transactions accurately, including cash, cards, and room charges where applicable.
• Assist with emails, ordering supplies, updating menu binders and data entry.
• Keep the office clean and organized; close out cash banks and pay out servers as needed.
• Deliver on guest expectations and create WOW moments; perform additional duties as needed.

Skills

Order taking

Customer service

Team collaboration

Basic communication

Job description

## Telephone Sales Agent, IRDApplylocations: USA - MT - Montage Big Skytime type: Full timeposted on: Posted Todayjob requisition id: R43423## Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. **If you are an internal applicant, please log into Workday and apply for your application to be considered.****Please Click Here** **to apply internally.**At (insert brand), It’s All Because of YOU!**Telephone Sales Agent**Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At (insert brand), we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at (insert brand) is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.**Your Leadership*** Supports the In-Room Dining department and its staff by answering incoming calls and taking guests’ orders via phone or digital platforms and special requests* Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions* Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded* Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests* Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue* Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions* Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out* Assist with keeping the office clean and organized* Close out cash banks and pay out servers as needed* Deliver on guests’ expectations and have the desire to create WOW moments* Perform additional duties as assigned that may be outside the scope of duties, based on business needs**About You*** You enjoy order taking and assisting others* You have a passion for the food and beverage industry* You are personable and engaging* You are open to learning, developing, and growing both yourself, personally, and helping others do the same* You are trustworthy and have integrity**Must Haves*** Ability to work a flexible schedule including weekends and holidays* Ability to collaborate in a team environment* Basic communication skills* Food and beverage experience, a plus**You will Enjoy*** Free meals* Free uniforms and cleaning* Ongoing community outreach events* Associates’ events throughout the year* 401 [k] retirement plan with company matching* Hotel Discounts* Healthcare benefits**Physical Requirements*** Ability to stand and exercise mobility for extended periods of time during your scheduled shift* Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift* Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basisAt (insert brand), we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.*In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.*